Casey Shaw
Folsom,CA
Summary
Dedicated and compassionate customer service and retail management professional with proven experience in team leadership, operational efficiency, and customer satisfaction. Recognized for fostering collaborative environments, training staff to meet performance standards, and excellent service.
Overview
7
7
years of professional experience
Work History
Retail Experience Manager
Fleet Feet Sports
07.2022 - Current
- Lead retail operations and ensure exceptional customer experiences through personalized service and product expertise.
- Optimize store layout and merchandising strategies to drive sales and improve customer engagement.
- Train and onboard new employees, maintaining company standards and enhancing team effectiveness.
- Manage POS operations and delegate responsibilities for streamlined workflows.
Assistant Manager
Gold Country Run Sport
08.2020 - 06.2022
- Supported store leadership in daily operations, sales performance, and team supervision.
- Implemented marketing and social media initiatives to promote brand visibility and attract new customers.
- Managed inventory and purchase orders to ensure product availability and accuracy.
- Provided training and mentoring to staff, reinforcing customer service excellence.
Call Center Representative
Cuesta College Foundation
08.2018 - 04.2019
- Conducted outbound calls to engage potential donors and secure contributions.
- Collaborated with team members to consistently exceed fundraising targets.
- Maintained accurate records of donor interactions and outcomes.
Education
B.A. - Child and Adolescent Development
Sacramento State University
Sacramento, CA12.2022
A.A. - Early Childhood Education
Cuesta College
12.2020
Skills
- Customer Service
- Team Leadership & Training
- Retail Operations & Merchandising
- Time Management & Organization
- POS Systems
- CPR / AED Certified
Timeline
Retail Experience Manager
Fleet Feet Sports
07.2022 - Current
Assistant Manager
Gold Country Run Sport
08.2020 - 06.2022
Call Center Representative
Cuesta College Foundation
08.2018 - 04.2019
B.A. - Child and Adolescent Development
Sacramento State University
A.A. - Early Childhood Education
Cuesta College
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