Kelly Robinson

• Overseeing customer experience
• Hiring and training staff
• balancing the schedule and payroll
• Inventory control
• Merchandising
• Community engagement
• Mentor my peers

Since being a part of Fleet Feet I have been to Carrboro with former JR store managers to meet the SST and learn Fleet Feet Fit Id and fit process. I attended the Fleet Feet yearly conference in Spokane. Both of these opportunities allowed me to learn more about the culture of Fleet Feet while interacting with OP's, Franchise owners, SST and my peers.

• Overseeing Customer Experience
• Hire and train new staff
• Social Media marketing
• Creating events for the Frisco location
• Have grown our community outreach with local running clubs, HS XC/track teams and local doctors. When I became manager we had zero spike night events.
• Trained and mentored three of my ASM's to become store managers
• Merchandiser for Frisco and also helped other locations
• Backup to the DM - Be present on DM related phone calls and support my peers.
• Creative problem solver during Covid shutdown/reopen
• Since becoming manager with the help of my team we have grown the store from $9k to over $170k profitability

As a store manager I was invited to Denver to be a part of the DM meetings in 2016 and 2019. In 2016 I was able to go to Ireland with Saucony's Race to Kinvara. In 2018 I helped open the Fort Worth location. I was also invited that same year to Boston for the launch of the Adidas Solar Boost collection, along with winning a sales related contest to Germany with Currex. I was also invited to help set up and work the NYC expo from 2016-2022. Through these experiences I have made great contacts within the running industry with vendors and also with peers outside of my region.

• Train new hires
• Scheduling
• Stock and managed inventory levels
• Merchandised the store
• Managed day to day operations
• Worked with the manager to learn the business

While in the ASM role I was able to learn the interview process along with letting team members go.

Coached 15k and half marathon classes for RunOn and wanted to work in the store to help others. This was my first retail job and I learned the details of the running shoes and how to sell.

Learned and excelled at the company standard of UPT of 3.0 and DPT of $100.00 metrics. Staff members were required to write hand written thank you postcards to our customers, pt time 5 a month and full time 10 a month.

I was promoted to MIT, manager in training, six months later for the Frisco location. I was part of opening the store.