Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Timeline
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Juan Carlos Gonzalez

Valhalla,NY

Summary

Dynamic Retail Experience Manager at Polaris Industries with a proven track record in customer experience strategy and sales expertise. Achieved top retail goals for Indian Motorcycles and Slingshot brands, driving brand loyalty through innovative training programs and marketing initiatives. Skilled in CRM software and relationship building, fostering cross-functional teamwork for sustained growth.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Retail Experience Manager

Polaris Industries
06.2024 - Current
  • Manage retail experience strategies for Polaris Indian Motorcycles and Slingshot brand.
  • Develop dealership training programs to enhance sales performance and product knowledge.
  • Led retail marketing initiatives, events activation, and customer experience program to boost brand loyalty.
  • Achieve the highest % to goal in 2024 for Slingshot retail.
  • Achieved both Indian Motorcycle and Slingshot retail goal 2025 with an average of 106%.
  • Achieved over $100k for PG&A and apparel retail goals in 2025.

Golf Territory Manager

Rain Bird
05.2020 - 02.2024
  • Successfully drove a 30% year-over-year business expansion across Chile, Peru, Puerto Rico, Argentina, and the Caribbean.
  • Launched sales promotions that boosted revenue from $100K in 2022 to $120K in 2023.
  • Increased sales opportunities by 50% annually through new projects and renovations for golf course irrigation systems.
  • Conducted sales training in Argentina in 2023, achieving 95% customer attendance and generating $250K in sales.
  • Delivered comprehensive training for customers and dealer sales forces in Peru, Chile, Argentina, and Colombia in 2021 and 2023.

Foreign Military Sales

CaterpillarInc
03.2018 - 11.2020
  • Facilitated the sale of $5 million in CAT equipment to the Uruguayan government to support operations in Angola.
  • Supported the Power-train Division's operations in Eastern Europe, contributing to an $800K sales milestone in 2020.
  • Delivered training on CAT equipment and foreign military processes to the Brazilian armed forces in Brasilia.
  • Participated in customer events in Peru, Colombia, Slovakia, USA, and the UK.
  • Established a relationship with the Colombian government for the purchase of armor equipment (2020).

BCP Territory Manager

CaterpillarInc
09.2013 - 03.2018
  • I developed and maintained an impressive average market share of 40% across the region for five consecutive years.
  • Managed dealer forecasts and sales of work tools, parts, and Caterpillar Services.
  • Conducted comprehensive product training sessions for clients across Mexico, Central America, and the Caribbean, generating an average of 20 sales leads per session.
  • Received an award for implementing the EPP service program for every machine in the region, resulting in additional sales of over $500K in 2017.

Product Manager

Dell Inc
05.2011 - 07.2013
  • I developed and maintained an impressive average market share of 40% across the region for five consecutive years.
  • Managed dealer forecasts and sales of work tools, parts, and Caterpillar Services.
  • Conducted comprehensive product training sessions for clients across Mexico, Central America, and the Caribbean, generating an average of 20 sales leads per session.
  • Received an award for implementing the EPP service program for every machine in the region, resulting in additional sales of over $500K in 2017.

Technical Sales Representative

Dell Inc.
01.2006 - 05.2011
  • I provide consulting Services for the Government and private sector in the USA and Europe.
  • I Achieved sales of 110% year over year.
  • Responsible for providing IT consulting services to small business units, large accounts, and Government.
  • I was responsible for negotiating and closing solutions with values of $500K-$900K with the Department of Education Hawai.
  • We achieved a commercial objective of $5 million with the state of Arizona, $9 million with the state of California, and $700K—$3 million with the state of Texas Department of Education.

Education

Master of Science - International Business

University of Phoenix
Austin, TX
01-2010

Bachelor of Science - Business Administration

Texas State University
San Marcos, TX
12-2006

Skills

  • CRM software proficiency
  • Customer journey mapping
  • Customer experience strategy
  • Cross-functional teamwork
  • Customer experience management
  • Product knowledge
  • Customer service
  • Sales and upselling
  • Sales expertise
  • Customer relations
  • Relationship building
  • Business development
  • Account management

Accomplishments

  • Ranked #1 sales representative for Slingshot sales 2024
  • Recipient of Gold award for best customer experience 2002.

Certification

  • Cirrus Pro Certify, Rainbird - 2023
  • 2-Wire System Technician, Rainbird - 2022
  • BCP product Sales Certification, Caterpillar - 2014

Languages

Spanish
Native or Bilingual
English
Full Professional
Portuguese
Limited Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Retail Experience Manager

Polaris Industries
06.2024 - Current

Golf Territory Manager

Rain Bird
05.2020 - 02.2024

Foreign Military Sales

CaterpillarInc
03.2018 - 11.2020

BCP Territory Manager

CaterpillarInc
09.2013 - 03.2018

Product Manager

Dell Inc
05.2011 - 07.2013

Technical Sales Representative

Dell Inc.
01.2006 - 05.2011

Master of Science - International Business

University of Phoenix

Bachelor of Science - Business Administration

Texas State University

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Juan Carlos Gonzalez