Ethan Guarino
Cobleskill,NY
Summary
Strong leader and problem-solver dedicated to streamlining operations with a specialty in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Results-driven retail management professional determined to exceed company sales goals.
Overview
17
17
years of professional experience
Work History
Store Manager
AT&T
10.2021 - Current
- Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Shift Manager
Taco Bell / KFC
08.2019 - 10.2021
- Exercised composure under pressure and in escalated customer service scenarios.
- Trained and mentored new employees to maximize team performance.
- Travel to aid other stores in operation and employment coverage
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
Sales Representative
the Garden Coffees
01.2014 - 09.2020
- Assisted on a team in the creation of new social media posts and campaigns
- Increased sales by offering advice on purchases and promoting additional products.
- Interacted with buyers by driving, delivering, and stocking product
- Packaged and prepared gourmet coffee
- Attend tabling and sales-related shows and events
Property Manager
Picturesque Landscaping
01.2013 - 12.2019
- Installed and maintained both commercial and residential high-end landscaping projects
- Professionally handled customer requests by phone email and text
- Coordinated temporary signage campaign for seasonal work
Education
Associate of Arts - Buisness Administration
SUNY College of Agriculture And Technology At Cobleskill
Cobleskill, NY12.2023
Skills
- Snow Plowing
- Landscape Maintenance
- Food Service
- Lawn Care
- Sales Management
- Retail Management
- Staff Management
- Staff Training
- Employee Motivation
Timeline
Store Manager
AT&T
10.2021 - Current
Shift Manager
Taco Bell / KFC
08.2019 - 10.2021
Sales Representative
the Garden Coffees
01.2014 - 09.2020
Property Manager
Picturesque Landscaping
01.2013 - 12.2019
Associate of Arts - Buisness Administration
SUNY College of Agriculture And Technology At Cobleskill
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