Service Agent
Enterprise Rent-A-Car
Franklin
05.2022 - 08.2022
- Assessed customer needs to provide the best solutions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered incoming calls promptly while providing exceptional customer service.
- Handled difficult situations involving dissatisfied customers calmly and efficiently.
- Maintained up-to-date knowledge of store policies and procedures.
- Kept work area clean, organized, secure and free from hazardous conditions.
- Collaborated with team members to meet daily goals set by management.
