Ethan Hess
Fayetteville,NC
Summary
Dynamic and empathetic professional known for fostering collaboration, inspiring teams, and driving efficiency while exceeding expectations with a positive attitude and a relentless drive for improvement.
Overview
7
7
years of professional experience
Work History
Manager
Culver's Restaurant
08.2024 - Current
- Led the successful grand opening of a new Culver's location, driving initial sales and establishing brand presence in the community.
- Enhanced guest experience through effective training and development of team members, ensuring consistent service excellence.
- Balanced multiple operational tasks, including staff management, inventory control, and quality assurance, to maintain seamless restaurant performance.
- Fostered a collaborative team environment, promoting open communication and proactive problem-solving to optimize daily operations.
Manager
Cook-Out
03.2024 - 07.2024
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Successfully harmonized culinary excellence with exceptional guest service to create a premier dining experience.
Senior Director of Chick-Fil-A
Chick-Fil-A
07.2017 - 04.2024
- Maintained open dialogue between executive leadership and team regarding current initiatives
- Spearheaded comprehensive operational strategies, optimizing efficiency, and ensuring seamless day-to-day restaurant operations within Chick-Fil-A's high standards
- Drove exceptional customer relations initiatives, fostering a culture of unparalleled service excellence and customer satisfaction, resulting in increased loyalty and retention
- Led cross-functional teams in executing innovative initiatives, consistently surpassing performance metrics while maintaining a steadfast commitment to Chick-Fil-A's values and mission
- Responsible for daily cash management often in excess of 40k$ and correction of any discrepancies.
Education
High School Diploma -
Fayetteville Christian School
05.2018
Skills
- Passionate about fostering guest relationships
- Providing high-quality care in every scenario
- Effective decision making in high-stress environments
- Capable of effectively managing and aligning large teams to ensure task adherence and productivity
- Seamlessly adjust to evolving circumstances while maintaining peak performance
- Empathetic nature fosters an inclusive atmosphere, nurturing deep connections and understanding among individuals
Timeline
Manager
Culver's Restaurant
08.2024 - Current
Manager
Cook-Out
03.2024 - 07.2024
Senior Director of Chick-Fil-A
Chick-Fil-A
07.2017 - 04.2024
High School Diploma -
Fayetteville Christian School
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