Ethan Holliday
Jonesborough,TN
Summary
Dynamic professional with a proven track record at Advance Call Center Technologies, excelling in effective communication and team development. Skilled in analyzing training data to enhance performance, I foster strong relationships and motivate teams to achieve their best. Recognized for delivering impactful presentations and providing exceptional coaching to drive continuous improvement.
Overview
4
4
years of professional experience
Work History
Coach
Advance Call Center Technologies
10.2023 - Current
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Delivered dynamic presentations to facilitate learning and retention among audiences.
- Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.
- Provided coaching and mentoring to employees.
- Facilitated virtual, in-person and blended learning sessions.
Crew Member
Chipotle
04.2023 - 10.2023
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Self Checkout Host
Ingles Supermarket
04.2021 - 04.2023
- Engaged with customers and offered assistance upon entry into store.
- Assisted customers with self-checkout machine operations.
- Handled escalated customer issues professionally, working diligently to find solutions that satisfied both parties involved.
- Maintained a secure shopping environment with vigilant monitoring of self-checkout area and prompt intervention in case of theft attempts.
- Educated shoppers on using the self-checkout system, facilitating quicker transactions and increased adoption rates among customers.
- Assisted customers with technical issues, ensuring smooth operation of the self-checkout machines and timely resolution of problems.
- Performed routine maintenance on self-checkout equipment, minimizing downtime and contributing to efficient store operations.
- Trained new employees
Education
N/A - Criminal Justice
Northeast State Community College
Blountville, TNSullivan South High School
Kingsport, TN05.2021
Skills
- Effective communication
- Group leadership
- Personable and friendly
- Building relationships
- Team motivation
- Team development
- Motivational leadership style
- Verbal and written communication
- Motivational technique
- Task delegation
- Performance evaluation
- Data evaluation
- Sound judgment
- Performance assessment
- Materials organization
- Technical training
- Materials preparation
- Experienced with many software programs such as outlook, excel, word, etc
Timeline
Coach
Advance Call Center Technologies
10.2023 - Current
Crew Member
Chipotle
04.2023 - 10.2023
Self Checkout Host
Ingles Supermarket
04.2021 - 04.2023
N/A - Criminal Justice
Northeast State Community College
Sullivan South High School
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