Ethan Kallesen
Orlando,FL
Summary
Sales and Customer Service Professional with over 10 years experience, currently seeking opportunity to utilize a skill set that features strong attention to detail, astute problem solving ability and great interpersonal skills. Background includes positions such as Sales associate and business owner. Proven leader that values relationship building, trust and communication as a foundation to a successful career.
Overview
16
16
years of professional experience
Work History
Owner Operator
Florida Keys and Strings
Orlando, FL
01.2010 - 03.2020
- Maintained lesson plans for small music school
- Ordered any material needed for students or myself to teach
- Conducted biannual recitals
- Advertised through multiple media platforms
- Answered any customer service inquiries
- Counseled students and parents about program details.
- Managed day-to-day business operations
- Performed statistical analyses to gather data for operational and forecast team needs
- Consulted with customers to assess needs and propose optimal solutions
Itinerary Planner
Disney Destinations, LLC
Orlando, FL
09.2017 - 09.2018
- Maintained extensive knowledge of Walt Disney World resort packages and offerings
- Utilized guest interactions to help plan dream vacations
- Employed accurate forecasting to increase efficiency and reduce waste
- Utilized and updated spreadsheets to determine guest demographics
- Managed guest expectations and created magical experiences before guests entered Walt Disney World
Sales Associate
Sam Ash
Orlando, FL
01.2007 - 01.2011
- Named top associate in the store and region on multiple occasions
- Provided customer service and minor repairs on stringed instruments
- Maintained up to date knowledge of store policies including returns, exchanges and payments
- Provided in depth knowledge of multiple departments to best help customers
- Conducted biannual inventory process
Kilimanjaro Safari Driver
Walt Disney World
Lake Buena Vista, FL
01.2009 - 01.2010
- Provided guests with an entertaining and knowledgeable tour
- Helped disabled guests board our attraction
- Answered questions related to Disney parks, offered attraction, or general information
- Maintained extensive knowledge of African wildlife to help create magical experiences
- Ensured every guest felt immersed in the attraction
Education
High School Diploma -
Homeschool
Franklin, TN05.2007
Skills
- Attention to Detail
- Planning and Coordination
- Organization and Time Management
- Teamwork and Collaboration
- Effective planner
- Active Listening
- Excellent Communication
Timeline
Itinerary Planner
Disney Destinations, LLC
09.2017 - 09.2018
Owner Operator
Florida Keys and Strings
01.2010 - 03.2020
Kilimanjaro Safari Driver
Walt Disney World
01.2009 - 01.2010
Sales Associate
Sam Ash
01.2007 - 01.2011
High School Diploma -
Homeschool
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