ETHAN KONG
Fremont,CA
Summary
A proactive project support specialist with hands-on experience driving complex initiatives across cross-functional teams, I have consistently contributed to the successful execution of enterprise-level projects. I aim to leverage my strengths in communication, stakeholder alignment, and workflow management to support high-impact outcomes in a fast-paced, growth-driven organization.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Operation and Strategy Program Management
APPLE.CO
03.2025 - Current
- Led coordination of project schedules, milestone tracking, and technical documentation for enterprise-scale initiatives, ensuring alignment with PMO standards and delivery timelines.
- Orchestrated cross-functional syncs, resource planning, and status reporting using project management tools (e.g., JIRA, Confluence), streamlining workflows and accelerating issue resolution.
- Executed rigorous functional and performance testing for AI/ML systems, identifying critical bugs and contributing to production-ready models with enhanced reliability and accuracy.
- Streamlined project management processes, achieving a15% reduction in timelines.
- Collaborated with Information Security, solution architects, and engineering teams to define technical requirements, assess risk, and scope deliverables for secure and scalable project deployment.
Receptionist
QUALITY DENTAL
06.2024 - Current
- Assisted with front office operations at a busy dental practice, supporting scheduling, billing, and patient record management using Dentrix to help maintain smooth daily workflows.
- Contributed to client support processes, facilities maintenance, scheduling processes and correspondence, consistently maintaining adherence to industry best practices and client service standards.
- Served as key member of location serving dozens of clients each year, always aiming to surpass expectations to promote retention.
- Provided exceptional customer service for 20 clients each week, scheduling appointments on behalf of senior staff.
CNC Machinist 2
VENDERBEND MANUFACTURING
03.2019 - 11.2022
- Utilized CNC machines, forklifts, hand tools, sanitation equipment and cranes, ensuring adherence to facility safety regulations and industry standards.
- Participated in critical aspects of operations, loading & unloading items, reading technical drawings, packaging materials and performing quality inspections.
- Worked to ensure on-time delivery and accuracy of production processes for commercial facility with thousands of units sold each year.
- Worked to achieve 97% customer satisfaction score company-wide, contributing to significant increase during tenure.
Education
Certificate - Project Management
MISSION COLLEGE
Santa Clara, CA07.2025
Associate's Degree - CNC Machinist/CAD Design
DE ANZA COMMUNITY COLLEGE
Cupertino, CA12.2023
Bachelor of Arts - Business Administration
UNIVERSITI TEKNOLOGI MARA
Malaysia12-2016
Skills
- Proficient in MS Word, MS Teams, MS Excel, MS SharePoint, MS Project, Google Analytics, Dropbox, Zoom, Jira, and Slack
- Budgeting and forecasting
- Active listening
- Multitasking Abilities
- Flexible and adaptable
- Problem-solving
- Customer service
- Teamwork and collaboration
Accomplishments
- Collaborated with team of 20 in the development of Gen AI Agent design.
- Achieved smooth daily operations by completing patient scheduling, billing, and correspondence with accuracy and efficiency.
LANGUAGES
Fluent in English. Fluent in Chinese.
Awards
Recipient of award from Year Up United for leadership abilities.
EXTRACURRICULAR ACTIVITIES
Participated in Music Band, working with Peers.
AREAS OF EXPERTISE
Workshop Facilitation | Technical Documentation & Reporting | Communication | JIRA, Confluence, ServiceNow, Smartsheet | Presentation Skills | Conflict Resolution | Cross-Functional Team Collaboration | Collaborative Learning | Fast-Paced environment | MS office| Meeting Facilitation & Resource Scheduling Budget | Tracking & Contractor Allocation | Dentrix
Certification
- Licensed Class A - 2020
- Scrum 1 Credential ID - 1182332
- Dentrix Software Training, [Dental Office Name] – Summer 2022
- CNC Machining & Safety Certification, [Vanderbend Manufacturing] – 2021
- Project Management & Business Communications, Year Up – Jan 2024 to Present
Timeline
Business Operation and Strategy Program Management
APPLE.CO
03.2025 - Current
Receptionist
QUALITY DENTAL
06.2024 - Current
CNC Machinist 2
VENDERBEND MANUFACTURING
03.2019 - 11.2022
Associate's Degree - CNC Machinist/CAD Design
DE ANZA COMMUNITY COLLEGE
Certificate - Project Management
MISSION COLLEGE
Bachelor of Arts - Business Administration
UNIVERSITI TEKNOLOGI MARA