Lissette Garibay

• Provide internal customer service support to employees in various HR-related topics

• May perform activities in a variety of cross-functional areas with respect to planning, problem resolution, process improvement and reporting.

• Maintain employee files and records in electronic form

• Provide guidance regarding the interpretation and application of Human Resources policies and procedures while keeping abreast of current employment law compliance/concerns

• Assist in development and implementation of HR policies

• Ensures compliance with all related labor laws

• Provide high-quality customer service and support to employees

• Create employee communications including kudos, shout outs and presentations for Employee Meetings.

• Prepares documentation and performs activities related to employee onboarding, promotions,performance review tracking, internal transfers, and other employee changes

• Supports, maintains, and facilitates comprehensive offboarding processes

• Conduct new employee orientations and exit interviews, create job postings, conduct interviews,perform reference checks, create offer letters

• Develop job requisitions and posts on job hiring platforms

• Interview job applicants and verifies background information

• Conduct employee onboarding and help organize training & development initiatives

• Coordinate Employee Performance management including evaluations and reviews

• Assist HR Manager in the development and recommendation of company policies and procedures;development and changes to the employee handbook; development and revisions to employeejob descriptions; review of employee performance management program; administering employeedevelopment and training program
• Project lead for implementation and launch of Employee Rewards and Recognition Program(Bucketlist).
• Assisted with additional tasks to keep projects on-task and meet tight deadlines.
• Delivered fast and friendly service to handle questions and service complaints.

• Collaborated with HR team members to discuss policy changes and training need to address gaps orrecurring issues.
• Created employee profiles and maintained training records in learning management systems.
• Coached managers through employee engagement, documentation, discipline and performance improvement plans.
• Created digital workflows in BambooHR (HRIS)for personnel actions for new hires, terminations,compensation, and title changes.
• Managed employee onboarding functions from end-to-end including new-hire orientation, and employment authorization verification.
• Assisted in developing and implementing human resources policies, procedures and practices.
• Coordinated benefits enrollment and worked with providers on routine administration tasks.
• Conducted Exit Interviews.
• Reviewed bi-weekly and off-cycle payroll for accuracy.
• Reviewed 401(k) employer match for plan deposits.

• Managed full-cycle recruiting process by sourcing, screening and interviewing candidates in ApplicantOne (ATS).
• Plan and coordinate recruiting events (job fairs); prepare job announcements and advertisements; notify candidates of application/employment status.
• Created, set-up and oversaw security profile access to UKG and Kronos.
• PeopleSoft and UKG data management and reviewed terminations for accuracy and approval of final pay.
• Reconciled, and approved department invoices for payment.
• Completed Employer Short-Term disability claims.
• Worked with hiring manager to develop candidate criteria and target recruitment strategies.
• Improved employee retention by increasing job satisfaction and enhancing communication.
• Identified issues and solutions to eliminate backlog and maximize workflows.
• Defined and organized systems with flow charts and logic diagrams.
• Collaborated with HR team members to discuss policy changes and training need to address gaps or recurring issues.
• Managed employee onboarding functions from end-to-end including new-hire orientation, and employment authorization verification.
• Completed unemployment claims, verifications of employment and QMCSO requests.
• Processed employment change transactions and completed required file updates using UKG HRISmanagement tools and digital workflows.
• Assisted with payroll administration, organizing timecards, absence reports and bonuses.
• Coordinated and led new hire orientations and benefits meetings.
• Implemented and maintained EDI (Electronic Data Interchange) with UKG HRIS with benefit plan vendors
• Generated Ad-hoc, and Business Intelligence IBM Cognos Reporting.
• Administered and maintained interactive process and administration for reasonable accommodation requests.
• Configured and launched Open Enrollment, Life Events - New Hires/Rehires and Qualifying Benefit changes in UKG HRIS.
• Created employee and administrative training guides for ATS (Applicant One/Screening One) HRIS(UKG), Kronos Timekeeping.
• Liaised with payroll, finance and IT to set up new employees in the system.

• Worked with business units to effectively plan and coordinate logistics for special awards events
• Booked conference rooms and coordinated catering for weekly/monthly staff development forums, and touchpoints
• Research, compile and analyze data of special personnel projects and reports and perform other duties
• Worked with senior management to initiate and implement HR Shared services business model and ServiceNow (Case Management System) and assist in various processes
• Scheduled and confirmed appointments, with DoD contract investigators for security clearances
• Updated Organizational charts using Visio
• Recruited and onboarded new employees
• Completed background and reference checks to facilitate hiring and onboarding of employees.
• Documented, researched and resolved employee service issues.

• Coordinate post-offer drug screens, backgrounds, reference checks or another reemployment screening as may be required includes DOT (Department Of Transportation) Regulated drug screens, Breath Alcohol Test
• Prepare worker's compensation reports; assist worker's compensation adjuster and provide needed information to file claims
• Complete employment verifications and DOT employment verifications
• Enroll New Hires, and eligible employees to benefit plans; health insurance, short term disability, life insurance and 401k enrollments, terminations, roll-overs and distributions to plan
• Prepared and distributed annual documents and reports related to Affordable Care Act (ACA)
• Processed payroll and benefit deductions accurately and timely into the ADP WorkforceNow
• Documented and maintained administrative procedures for benefit processes
• Maintained payroll and benefit records for new and existing employees
• Acted as the first point of contact for payroll and benefit inquiries

• Processed Call Center Statistics and documentation for NCQA HEDIS Compliance Standards
• Scheduled monthly one-on-one performance reviews for Call Center staff
• Scheduled and prepared employee reports and presentation for monthly staff meetings
• Updated internal power point presentations for leadership meetings
• Reconciled expenses report utilizing Concur
• Scheduled meetings and interviews for candidates
• Set up New Hire and terminated computer access for employees
• Revised and uploaded Policies and Procedures to Sharepoint
• Ordered and maintained office supplies
• Created IT and maintenance work orders
• Updated spreadsheets and created presentations to support executives and boost team productivity
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Handled confidential and sensitive information with discretion and tact.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Facilitated training and onboarding for incoming office staff.
• Volunteered to help with special projects of varying degrees of complexity.
• Updated and maintained confidential databases and records.
• Handled incoming and outgoing mail, email inquiries and faxes

• Created, maintained, and generated Human Resources-related files, and personnel records
• Administered healthcare plan enrollments, terminations and changes to coordinate employee benefit programs
• Ensured timely completion of I-9 documents i.e Name Changes, EAC recertifications
• Reviewed and approve weekly payroll for processing
• Processed employment background checks, E-verify documentation and updates to applicant tracking system for employee onboarding
• Maintained employee files to adhere to record retention regulations and company policies
• Leave of Absence Administration for FMLA, ADA, and VTO
• Provided administrative support to the human resources manager and other HR team members
• Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
• Supported human resources staff with new hire orientations and monthly departmental meetings.
• Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
• Evaluated timecards for accuracy on regular and overtime hours.
• Sent notices to employees and subcontractors regarding expiring documentation.
• Reviewed and corrected job offer letters for completeness and accuracy before approving delivery.
• Directed job fairs to bring in local talent for long term and seasonal positions.
• Hosted and organized onsite flu shot clinic to protect workers, reduce seasonal flu transmission and decrease absenteeism and loss of employee productivity caused by illness.
• Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
• Prepared new hire letters, employee contracts and corporate policies.
• Updated HR database with new employee information, changes in benefits and other details.
• Organized company-wide events designed to boost employee morale.
• Managed benefits enrollment by answering questions and aiding employees with login details.
• Oversaw exit interviews and off-boarding process for resigned and terminated employees.