Errolyn Borland
Pensacola,FL
Summary
Dedicated and adaptable professional with leadership experience in retail and digital operations. Proven ability to manage teams, resolve customer issues efficiently, and maintain high standards in fast-paced environments. Strong communicator, quick learner, and goal-oriented team player currently pursuing an RN degree. Detail-oriented professional with strong customer service skills. Experienced in shift leadership and team collaboration, ensuring high service standards in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Key Holder
Fit2Run
Pensacola, FL
08.2025 - Current
- Led shifts by coordinating staff responsibilities and maintaining a calm, organized environment
- Processed deliveries and e-commerce orders with attention to accuracy, organization, and documentation
- Assisted with onboarding and training new employees on procedures, professionalism, and service standards
Cross-Functional Specialist
H-E-B
Kyle, TX
02.2024 - 05.2025
- Provided multi-department support in collaboration with store leadership
- Unloaded, processed, and stocked deliveries efficiently while maintaining safety standards
- Adapted quickly to changing priorities, shifts, and departmental needs
- Maintained high standards of customer service across all assigned areas
Digital Team Lead
Walmart Supercenter
Kyle, TX
05.2020 - 12.2023
- Led online pickup and delivery operations to ensure timely and accurate order fulfillment
- Coordinated team workflow to meet performance metrics during peak demand
- Completed daily reporting and monitored operational performance indicators
Education
Registered Nursing (RN) Program -
Pensacola State College
Pensacola, FL12.2025
Associate of Applied Science - Nursing Degree
Texas State University
San Marcos, TX05.2025
Skills
- Customer-centered service
- Communication
- Team collaboration
- Shift leadership
- Attention to detail
- Safety compliance
- Time management
- Documentation
- Reporting accuracy
Certification
Currently enrolled in a Certified Nursing Assistant program estimated completion February 2026
Timeline
Customer Service Key Holder
Fit2Run
08.2025 - Current
Cross-Functional Specialist
H-E-B
02.2024 - 05.2025
Digital Team Lead
Walmart Supercenter
05.2020 - 12.2023
Registered Nursing (RN) Program -
Pensacola State College
Associate of Applied Science - Nursing Degree
Texas State University