Rachael Watts
Summary
Seasoned Customer Service Key Holder with solid background in retail and customer service roles. Demonstrated success in conflict resolution and team leadership, with a strong ability to foster positive relationships with customers and staff. Possess comprehensive knowledge of store opening and closing procedures, cash handling, and inventory control. Known for consistently exceeding customer service expectations while maintaining high level of professionalism.
Overview
27
27
years of professional experience
2002
2002
years of post-secondary education
Work History
Customer Service Key Holder
Ozarkland
Branson
02.2025 - Current
- Assisted customers with inquiries and product selections during busy retail hours.
- Managed cash register operations, processing transactions efficiently and accurately.
- Maintained store organization, ensuring a clean and inviting shopping environment.
Hostess/Trainer
Mel's Hard Luck Diner
Branson
02.2017 - 01.2024
- Trained new hostesses on customer service standards and restaurant procedures.
- Coordinated seating arrangements to optimize flow and guest satisfaction.
- Assisted management in developing training materials for staff development.
- Monitored guest wait times and adjusted seating strategy accordingly.
- Provided feedback to staff on service quality and improvement areas.
- Fostered a positive work environment through effective communication and teamwork.
- Ensured all trainees had a thorough understanding of their roles prior to beginning work shifts.
- Monitored employee interactions with customers to ensure quality standards were met.
- Provided support during peak periods by working directly alongside hostesses at busy times.
- Provided feedback and coaching to improve staff performance.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared workstations with ingredients and tools to increase efficiency.
- Explained goals and expectations required of trainees.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
Cashier
Publix Supermarkets Store
Sarasota
02.1999 - 03.2002
- Processed customer transactions accurately and efficiently at a busy supermarket.
- Managed cash register operations, ensuring sufficient change and smooth transactions.
- Assisted customers with product inquiries and directed them to appropriate departments.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Resolved customer issues promptly, providing satisfactory solutions and support.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
Education
Riverview High School
Sarasota , FlSkills
- Cash handling
- Customer service
- Point of sale systems
- Visual merchandising
- Conflict resolution
- Training development
- Team collaboration
- Operations support
- Effective communication
- Time management
- Problem solving
- Sales techniques
- Dependability
- Tactfulness
- Exceptional interpersonal communication
- Skilled multi-tasker
- Sales expertise
- Complaint resolution
- Personnel training and development
- Workflow management
- Problem-solving
- Sales proficiency
- Schedule management
- Team building and leadership
- New hire training
- Effective workflow management
- Staff education and training
- Excellent time management skills
- Deadline oriented
- Product and service solutions
- Staff management
- Conflict resolution techniques
- Microsoft outlook, word, and Excel
Timeline
Customer Service Key Holder
Ozarkland
02.2025 - Current
Hostess/Trainer
Mel's Hard Luck Diner
02.2017 - 01.2024
Cashier
Publix Supermarkets Store
02.1999 - 03.2002
Riverview High School