- Animal Care
- Participating in various activities, including surprising the homeless community with soup and sandwiches, handing out bus passes to those in need, and spending time with my family
- Personal Development and Self-Improvement
- I enjoy helping others and giving back to the community
- Gym Workouts
- Embracing outdoor adventures such as pet walking and gardening with some of my elder friends
- Committed to improving personal fitness through regular participation in long walks throughout all of Buffalos Parks
Kristina Harvey Ruiz
Buffalo,NY
Summary
Dynamic customer service professional with a proven track record at Salvation Army Thrift Store, excelling in relationship building and cash handling. Recognized for training staff and implementing effective merchandising strategies, enhancing customer engagement and satisfaction. Adept at problem-solving and fostering team collaboration to achieve operational excellence.
Overview
4
4
years of professional experience
Work History
Customer Service Key Holder
Salvation Army Thrift Store
03.2025 - Current
- Assisted customers in locating items, enhancing overall shopping experience.
- Resolved customer inquiries promptly, fostering positive relationships.
- Trained new staff on store policies and customer service protocols.
- Implemented effective visual merchandising strategies to improve product displays.
- Managed daily cash handling procedures, ensuring accuracy in transactions.
- Conducted regular inventory checks to maintain stock levels.
- Collaborated with volunteers to support community outreach initiatives.
- Monitored store security measures, minimizing loss and theft.
- Maintained cleanliness and organization of sales floor and stockroom.
- Provided feedback to management on customer preferences and trends.
- Encouraged team collaboration to enhance overall store performance.
- Facilitated product promotions to boost sales and customer engagement.
Homeless Shelter Lead
Sylvias Home
11.2024 - 07.2025
- Managed client intake processes, ensuring efficient documentation and accurate data entry.
- Developed shelter programs to enhance resident support and engagement.
- Supervised and trained staff to foster a supportive and efficient work environment.
- Coordinated resource allocation to maximize support services for residents.
- Provided crisis intervention support to residents during emergencies.
- Collaborated with external agencies to secure additional resources for residents.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Maintenance Manager
The Fire Spot
01.2022 - 10.2024
- Improved facility cleanliness by developing and implementing effective janitorial procedures.
- Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
- Streamlined inventory management with systematic organization of cleaning supplies and equipment.
- Promoted sustainability initiatives, implementing eco-friendly cleaning practices in daily operations.
- Reduced maintenance costs by promptly addressing minor repairs before escalation.
- Implemented efficient waste disposal systems, contributing to a cleaner facility overall.
- Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
Education
High School Diploma -
Cassadaga Valley High School
Sinclairville, NY06-1996
Skills
- Dependability
- Microsoft outlook, word, and Excel
- Customer service
- Problem-solving
- Time management
- Cash handling
- Decision-making
- Adherence to high customer service standards
- Relationship building
- Training and mentoring
- Team building and leadership
- Deadline oriented
- Positive and constructive feedback
- Meticulous attention to detail
- Policy enforcement
- Schedule coordination
- Performance evaluations
Interests
Timeline
Customer Service Key Holder
Salvation Army Thrift Store
03.2025 - Current
Homeless Shelter Lead
Sylvias Home
11.2024 - 07.2025
Maintenance Manager
The Fire Spot
01.2022 - 10.2024
High School Diploma -
Cassadaga Valley High School