Maria Ganci
Utica,NY
Summary
Dynamic professional with proven expertise in cash management, team supervision, and customer service. Recognized for effectively handling escalated customer complaints and driving team performance.
Overview
2
2
years of post-secondary education
2
2
years of professional experience
Work History
Customer Service Key Holder
Burlington
Utica, Ny
08.2016 - 01.2019
- Count registers: Prepare cash drawers, count money, and balance tills at the end of a shift.
- Safe access: Secure cash, deposits, and daily receipts in the store safe.
- Approve transactions: Authorize customer returns, exchanges, or special discounts.
Team Supervision and Support
- Delegate tasks: Assign daily duties to team members and monitor workflow.
- Assist staff: Answer employee questions and help train new hires.
- Customer service: Handle escalated customer complaints and maintain a positive environment
- Opening and closing procedures
Education
Associate of Arts - Medical Administration
USC
Utica, Ny 08.2009 - 06.2011
Skills
- Cash handling
- Transaction approval
- Inventory management
Timeline
Customer Service Key Holder
Burlington
08.2016 - 01.2019
Associate of Arts - Medical Administration
USC
08.2009 - 06.2011