Ethan Lam
DENVER,CO
Summary
Accomplished Individual discipline through diverse experiences. I possess adaptable skills to encounter a variety of challenges. With strong interpersonal skills and a strong work ethic, It is exceptional to exceed standard regulations to any setting. I value the importance of consistency, customer satisfaction, and safety.
Overview
1
1
Language
3
3
years of professional experience
Work History
Cabin Cleaning Agent
United Ground Express
Denver, CO
09.2025 - 02.2026
- Performed thorough cleaning of passenger areas, including seats and restrooms.
- Sanitized cabins using approved cleaning solutions, enhancing hygiene and safety standards., bathrooms, and other areas of the ship in accordance with established standards.
- Inspected aircraft cabins for cleanliness and compliance with safety standards.
- Inspected cabins upon completion of cleaning tasks for quality assurance purposes.
- Operated cleaning equipment, adhering to maintenance procedures for optimal performance.
- Collaborated with team members to complete cleaning tasks efficiently, meeting time constraints.
- Reported maintenance issues to supervisors for prompt resolution and safety compliance.
- Adhered to United Ground Express policies while delivering high-quality cabin cleanliness standards.
- Ensured that all necessary items were present in each cabin before leaving it for inspection.
Ramp Agent
Southwest Airlines
Denver, Colorado
05.2025 - 07.2025
- Loaded and unloaded baggage from aircraft using specialized equipment.
- Ensured timely aircraft turnarounds by coordinating ground operations.
- Conducted safety checks on equipment and vehicles before use.
- Assisted in maintaining a clean and organized ramp area.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
- Verified correct labeling of containers containing hazardous materials for transport on planes.
- Implemented company policies regarding baggage handling and customer service.
Team Member
Dunkin Donuts
Las Vegas, Nevada
06.2024 - 01.2025
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Checked expiration dates on all products before serving them to customers.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Informed customers about daily specials in an engaging manner.
- Resolved customer complaints in a professional manner.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Assisted management team with inventory counts of food products and beverage supplies.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Served food quickly for positive guest experiences.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Drove team success by quickly completing assigned tasks.
- Upheld high standards of productivity and quality in operations.
Barista
Sharetea
Castle, CO
01.2023 - 06.2024
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained calm demeanor during high-volume periods and special events.
- Prepared and served hot or cold beverages.
Education
Daniel C Oaks
Castle Rock, COSkills
- Physical fitness
- Excellent organizational skills
- Work efficiently in fast-paced environments
- Disciplined with strong work ethics
- Excellent ability to multi-task, and learn quickly
- Attention to detail
- Strong work ethic
- Disciplined with strong work ethics
- Strong interpersonal skills
- Interpersonal communication
- Strong interpersonal skills
- Strong interpersonal skills
- Attention to detail
Languages
Vietnamese
Limited
Timeline
Cabin Cleaning Agent
United Ground Express
09.2025 - 02.2026
Ramp Agent
Southwest Airlines
05.2025 - 07.2025
Team Member
Dunkin Donuts
06.2024 - 01.2025
Barista
Sharetea
01.2023 - 06.2024
Daniel C Oaks