Ethan Lee
Honolulu
Summary
Dynamic and customer-focused professional with experience at Kan Sushi and Panda Travel, excelling in upselling techniques and fostering strong customer relationships. Proven ability to enhance dining experiences while adhering to health protocols. Skilled in menu memorization and team collaboration, consistently delivering exceptional service and support to both guests and staff.
Overview
1
1
year of professional experience
Work History
Server
Kan Sushi
06.2024 - 09.2025
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Sales Manager Intern
Panda Travel LLC
05.2024 - 09.2024
- Managed customer expectations and helped navigate sales processes.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Generated reports to track sales activity and performance.
- Analyzed customer feedback and identified areas for improvement.
Education
High School Diploma -
Punahou School
Honolulu, HIBusiness
University of Washington
Seattle, WA06-2029
Skills
- Hostess support
- Food inspection
- Table resetting
- Order delivery practices
- Team member support
- Item promotion
- Upselling techniques
- Menu memorization
- Sales strategy
- Social media networking
- Customer relationship management (CRM)
Timeline
Server
Kan Sushi
06.2024 - 09.2025
Sales Manager Intern
Panda Travel LLC
05.2024 - 09.2024
High School Diploma -
Punahou School
Business
University of Washington