- Backpacking and Hiking
- Scuba diving
- Martial Arts
- Historical Exploration
- Music
- Drawing and Painting
Ethan Lee
Edmonds,WA
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Judd And Black
Everett, WA
02.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Participated in team meetings to discuss performance metrics and contribute to strategic planning initiatives.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Assisted in project management tasks, tracking progress and deadlines.
- Developed and maintained organized filing systems for documentation.
- Streamlined communication between departments to enhance collaboration.
- Created reports summarizing project status, identifying potential areas for improvement.
- Assisted manager in all aspects of business operations.
Education
High School Diploma -
Edmonds E Learning Academy
Lynnwood, WA06-2021
Certificate of Course Completion - Real Estate
Rockwell Institute
Bellevue, WA01-2022
Associate of Arts -
Edmonds Community College
Lynnwood, WASkills
- Computer proficiency
- Data entry
- Business finance management
- Delivery scheduling
- Clerical support
- Staff training
- Customer service
- Conflict resolution
- Project management
- Microsoft Excel
- Product sales
- Product knowledge
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved client, and representative satisfaction through effectively helping with monitoring and fulfilling large orders for high value customers and housing development teams.
- Supervised team of customer service and warehouse staff members.
- Documented and resolved complex scheduling and product management issues which led to satisfied customers and housing development teams.
Certification
Rockwell Institute - Certificate of completion (08/16/22)
Interests
Timeline
Customer Service Representative
Judd And Black
02.2023 - Current
Certificate of Course Completion - Real Estate
Rockwell Institute
High School Diploma -
Edmonds E Learning Academy
Associate of Arts -
Edmonds Community College