Ethan Luu
Sterling,IL
Summary
2nd Year Computer Science Major at the University of Illinois Chicago. Worked in a variety of roles such as customer service, help, packaging, and cleaning. Proficient in customer communication, handling conflicts in the workplace, and working in fast-paced and stressful environments.
Overview
6
6
years of professional experience
Work History
Desk and Fitness Attendant
UIC Sports and Fitness Center
Chicago, Illinois
09.2025 - Current
- Managed front desk operations, ensuring seamless guest check-in
- Resolved guest inquiries and complaints efficiently, enhancing overall satisfaction.
- Supervised daily fitness operations, ensuring compliance with safety and health regulations.
- Conducted equipment maintenance checks to guarantee optimal functionality and safety for users.
- Kept fitness areas, machines, and spaces clean and orderly for customers.
Crew Member
JJM Printing Inc.
Sterling, USA
01.2024 - 07.2025
- Received customer orders and processed payments efficiently at the point of sale.
- Worked alongside team members to efficiently fulfill customer orders in a timely manner.
- Monitored inventory levels, coordinating supply orders to maintain workflow efficiency.
- Operated printing equipment, ensuring quality production and timely project delivery.
Cashier
Lotus Cafe and Bánh Mi Sandwiches
Chicago, USA
02.2025 - 06.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained knowledge of menu items to provide exceptional customer service and recommendations.
- Handled customer inquiries and resolved issues to enhance overall dining experience.
- Collaborated with kitchen staff to ensure timely order fulfillment during peak hours.
Front Desk, Assistant
Nails Spa
Sterling, USA
08.2020 - 07.2024
- Managed front desk operations, enhancing customer experience through efficient scheduling and service coordination
- Provided exceptional customer service, addressing inquiries and resolving issues promptly and effectively.
- Answered customer telephone calls promptly and appropriately handled needs.
Crew Member
McDonalds
Sterling, USA
07.2023 - 11.2023
- Assisted customers with their orders, ensuring satisfaction and accuracy.
- Communicated and worked together with the rest of the team to complete hundreds of orders a day in a quick fashion
- Managed and packaged orders efficiently to meet daily demand.
- Restocked and organized inventory
- Cleaned lobby and building areas to create a welcoming environment.
Education
Sophomore - Computer Science
University of Illinois Chicago
Chicago, IL03.2026
High School Diploma -
Sterling High School
Sterling, IL06.2024
Skills
- Customer Service
- Point of sale
- Greeting Customers
- Equipment Setup
- Facility Maintenance
- Money Management
- Multitasking
- Teamwork
- CPR Certified
Timeline
Desk and Fitness Attendant
UIC Sports and Fitness Center
09.2025 - Current
Cashier
Lotus Cafe and Bánh Mi Sandwiches
02.2025 - 06.2025
Crew Member
JJM Printing Inc.
01.2024 - 07.2025
Crew Member
McDonalds
07.2023 - 11.2023
Front Desk, Assistant
Nails Spa
08.2020 - 07.2024
Sophomore - Computer Science
University of Illinois Chicago
High School Diploma -
Sterling High School