Ethan Ly
Burnsville,MN
Summary
Dynamic and results-driven professional with a strong background in customer service and worksite safety. Proven ability to build long lasting client relationships and adapt strategies based on feedback. Skilled in effective time management and problem-solving, consistently delivering exceptional service and maintaining high standards in all interactions.
Overview
3
3
years of professional experience
Work History
Storm Restoration Contractor
Orange Exteriors
Eden Prairie, MN
04.2025 - 11.2025
- Assisted in installation of roofing systems, ensuring adherence to safety protocols.
- Collaborated with team members to meet project deadlines and customer satisfaction goals.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Established long-term relationships with clients, resulting in increased repeat business.
- Developed product knowledge to effectively address customer questions and concerns.
- Demonstrated adaptability by adjusting sales strategies based on customer feedback and preferences.
- Maintained accurate records of daily interactions and customer responses for follow-up purposes.
- Achieved high levels of customer trust by maintaining professionalism and being personalism at all times during interactions with clients at their homes or businesses.
Delivery Driver
Red Savoys Pizza
Shakopee, MN
05.2024 - 03.2025
- Delivered pizzas efficiently while adhering to traffic laws and safety regulations.
- Managed cash transactions accurately, ensuring correct change and payment processing.
- Trained new drivers on route navigation and customer service standards.
- Coordinated with kitchen staff to ensure timely preparation of orders during peak hours.
- Adapted quickly to changing routes and schedules to meet customer demands effectively.
- Assisted kitchen staff with cooking pizza or preparing sides when no deliveries were active.
Stower
Amazon Fulfillment Center
Shakopee, MN
09.2023 - 03.2024
- Organized and labeled inventory items for efficient retrieval and storage.
- Assisted in maintaining cleanliness and safety standards throughout work area.
- Used hand trucks and pallet jacks to safely move items to designated areas.
- Utilized handheld scanners for accurate tracking of inventory levels.
- Conducted regular quality checks on incoming and outgoing merchandise.
Cahier/Cook
Wendy's
Burnsville, MN
10.2022 - 09.2023
- Processed customer transactions efficiently and accurately to enhance service speed.
- Assisted customers with menu selections, promoting daily specials and upselling items.
- Managed cash register operations, ensuring balanced cash drawers at shift end.
- Trained new team members on register operation and customer service protocols.
- Operated kitchen equipment, ensuring compliance with health and safety regulations.
- Handled high-pressure situations gracefully, maintaining professionalism even during peak business periods.
Education
High School Diploma -
Burnsville High School
Burnsville, MN06-2023
Skills
- Attention to detail
- Worksite safety
- Customer service
- Effective time management
- Food handling
- Money handling
- Memory skills
- GPS navigation
- Work ethic and integrity
- Patience and empathy
- Friendly, positive attitude
- Problem-solving
Timeline
Storm Restoration Contractor
Orange Exteriors
04.2025 - 11.2025
Delivery Driver
Red Savoys Pizza
05.2024 - 03.2025
Stower
Amazon Fulfillment Center
09.2023 - 03.2024
Cahier/Cook
Wendy's
10.2022 - 09.2023
High School Diploma -
Burnsville High School