Ethan Ly
Burnsville,MN
Summary
Dynamic and results-driven professional with a strong background in customer service and worksite safety. Proven ability to build long lasting client relationships and adapt strategies based on feedback. Skilled in effective time management and problem-solving, consistently delivering exceptional service and maintaining high standards in all interactions.
Overview
3
3
years of professional experience
Work History
Storm Restoration Contractor
Orange Exteriors
04.2025 - 11.2025
- Assisted in installation of roofing systems, ensuring adherence to safety protocols.
- Collaborated with team members to meet project deadlines and customer satisfaction goals.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Established long-term relationships with clients, resulting in increased repeat business.
- Developed product knowledge to effectively address customer questions and concerns.
- Demonstrated adaptability by adjusting sales strategies based on customer feedback and preferences.
- Maintained accurate records of daily interactions and customer responses for follow-up purposes.
- Achieved high levels of customer trust by maintaining professionalism and being personalism at all times during interactions with clients at their homes or businesses.
Delivery Driver
Red Savoys Pizza
05.2024 - 03.2025
- Delivered pizzas efficiently while adhering to traffic laws and safety regulations.
- Managed cash transactions accurately, ensuring correct change and payment processing.
- Trained new drivers on route navigation and customer service standards.
- Coordinated with kitchen staff to ensure timely preparation of orders during peak hours.
- Adapted quickly to changing routes and schedules to meet customer demands effectively.
- Assisted kitchen staff with cooking pizza or preparing sides when no deliveries were active.
Stower
Amazon Fulfillment Center
09.2023 - 03.2024
- Organized and labeled inventory items for efficient retrieval and storage.
- Assisted in maintaining cleanliness and safety standards throughout work area.
- Used hand trucks and pallet jacks to safely move items to designated areas.
- Utilized handheld scanners for accurate tracking of inventory levels.
- Conducted regular quality checks on incoming and outgoing merchandise.
Cahier/Cook
Wendy's
10.2022 - 09.2023
- Processed customer transactions efficiently and accurately to enhance service speed.
- Assisted customers with menu selections, promoting daily specials and upselling items.
- Managed cash register operations, ensuring balanced cash drawers at shift end.
- Trained new team members on register operation and customer service protocols.
- Operated kitchen equipment, ensuring compliance with health and safety regulations.
- Handled high-pressure situations gracefully, maintaining professionalism even during peak business periods.
Education
High School Diploma -
Burnsville High School
Burnsville, MN06-2023
Skills
- Attention to detail
- Worksite safety
- Customer service
- Effective time management
- Food handling
- Money handling
- Memory skills
- GPS navigation
- Work ethic and integrity
- Patience and empathy
- Friendly, positive attitude
- Problem-solving
Timeline
Storm Restoration Contractor
Orange Exteriors
04.2025 - 11.2025
Delivery Driver
Red Savoys Pizza
05.2024 - 03.2025
Stower
Amazon Fulfillment Center
09.2023 - 03.2024
Cahier/Cook
Wendy's
10.2022 - 09.2023
High School Diploma -
Burnsville High School