Janeen Rosado
Self Employed Contractor
Henderson,Tennessee
29
years of professional experience
Results-driven professional with strong customer service and problem-solving skills. Proven ability to manage project timelines and deliver high-quality results while ensuring client satisfaction.
Work History
Home Restoration Contractor
1 Year- Managed project timelines and deliverables to ensure client satisfaction and timely completion.
- Developed customized solutions to meet unique client needs, enhancing service offerings.
- Collaborated with clients to assess requirements and provide tailored recommendations.
- Led diverse teams in executing complex projects, ensuring adherence to quality standards.
- Established strong relationships with clients through consistent communication and follow-up support.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Reduced client complaints by implementing a more effective customer service strategy.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Stay at Home Parent
24 Years 1 Month- Managed daily schedules and activities for multiple children, ensuring balanced routines and engagement.
- Developed educational activities to promote children's learning and cognitive development at home.
- Coordinated playdates and social interactions, fostering strong relationships with peers and community networks.
- Streamlined household budgeting and expense tracking, maintaining efficient financial management for family needs.
- Implemented effective discipline strategies, cultivating positive behavior and emotional resilience in children.
- Fostered a nurturing environment that encouraged creativity, independence, and self-expression among children.
- Mentored and supported children through various developmental stages, adapting approaches to meet individual needs.
- Established routines that enhanced family organization, improving overall household efficiency and harmony.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Provided support and guidance to children in conflict resolution.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Encouraged children's emotional and social development.
- Responded to inquiries from parents and guardians.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Assisted in potty training and toilet hygiene.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Developed lessons and activities to promote children's physical and emotional development.
- Logged information regarding naps, feedings, and any medications administered.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Created and implemented activities to promote language development.
- Documented children's growth and development.
- Single parent between my husbands deployments to Afghanistan and Iraq during the conflicts from 2001-2006
Bar Manager
1 Year 1 Month- Led bar operations, ensuring compliance with health and safety regulations.
- Developed innovative cocktail menus, enhancing customer satisfaction and experience.
- Trained and mentored staff in mixology techniques and customer service standards.
- Managed inventory control, optimizing stock levels to reduce waste and increase profitability.
- Analyzed customer feedback to refine service offerings, driving continuous improvement initiatives.
- Coordinated staff schedules to ensure adequate coverage during high-traffic periods.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Improved customer service rankings by resolving issues quickly and accurately.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.
- Handled customer complaints professionally, resolving issues promptly and effectively.
- Elevated customer satisfaction with introduction of customer feedback system, addressing concerns promptly.
- Fostered positive work atmosphere, reducing staff turnover rates.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
Revervationist
1 Year 1 Month- Managed guest reservations and inquiries using property management software.
- Coordinated booking processes to ensure seamless guest experiences and satisfaction.
- Assisted in resolving guest issues swiftly, enhancing overall service quality.
- Streamlined reservation procedures, improving efficiency of operations team.
- Provided accurate information on property features, amenities, and local attractions to guests.
- Monitored booking trends to identify opportunities for revenue enhancement strategies.
- Utilized reservation software proficiently, ensuring quick response times during high call volumes.
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
- Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
- Proactively communicated potential availability issues or overbooking concerns with management to find solutions before impacting guest experience.
- Demonstrated excellent multitasking skills while juggling multiple phone lines, emails, and walk-in guests simultaneously during peak periods.
- Developed strong relationships with clients, leading to repeat bookings and referrals.
- Assisted front desk operations as needed by checking in guests or providing support during busy times or staff shortages.
- Worked closely with housekeeping teams to communicate any special requests or accommodations required for incoming guests.
- Streamlined reservation processes for increased accuracy and reduced errors.
- Handled billing information over phone.
Secretary
1 Year- Assisted in preparing reports and presentations, contributing to informed decision-making processes.
- Supported office supply management, optimizing inventory levels and reducing costs.
- Implemented standard operating procedures for administrative tasks, enhancing workflow consistency.
- Trained new administrative staff on office protocols and software applications, fostering team integration.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Streamlined communication processes, resulting in faster response times to internal queries.
- Organized travel arrangements for executive team, ensuring smooth logistics for multiple international trips.
- Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Secretary
2 Years- Managed scheduling and appointment setting for executives, ensuring efficient time management.
- Coordinated internal and external communications, enhancing information flow across departments.
- Maintained organized filing systems, improving document retrieval and storage efficiency.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
Education
High School Diploma
Associate of Science - Criminal Justice
Skills
Attention to detail
Customer service
Time management
Problem-solving
Safety compliance
Worksite safety
Multitasking and organization
Verbal and written communication
Adaptability and flexibility
Team collaboration
Safety
Client relations
Critical thinking
Customer support
Client communication
Languages
English
Interests
Cooking
Enjoying the art of baking and pastry-making
experimenting with recipes.
Baking
Learning new cooking techniques and expanding my culinary skills.
I like trying new recipes and food trends.
I enjoy cooking for friends and family gatherings.
Bread Making
Outdoor Recreation
Horseback Riding
Enjoy hobbies that combine physical activity with outdoor exploration.
Hiking
Kayaking
Camping
Documenting and sharing travel experiences.
Sharing travel tips
recommendations
and insights with fellow enthusiasts.
Exploring famous landmarks
historical sites
and cultural attractions in a new destination.
Volunteer Travel
Food Tourism
Historical Exploration
Train Travel
Road Trips
Timeline
Home Restoration Contractor
Self Employed Contractor
06.2025 - 06.2026Read More
Bar Manager
The Cypress Stump
02.2019 - 03.2020Read More
Stay at Home Parent
Self-employeed
04.2001 - 05.2025Read More
Revervationist
Sunbird Vacation Rentals
05.2000 - 06.2001Read More
Secretary
O'Neil Software
04.1999 - 04.2000Read More
Secretary
Tele Data Communication
04.1997 - 04.1999Read More
Penn Foster Career School
High School Diploma
Read More
Fayetteville Technical Community College
Associate of Science from Criminal Justice
Read More