Ethan Martinez
Managing/Customer Service
Las Cruces,NM
Summary
Dynamic leader with a proven track record at Allen Theaters, enhancing operational efficiency and customer satisfaction. able to adapt in a fast paste environment , I significantly reduced wait times by over 66%. Excel at multitasking and driving team performance, embodying strong communication and leadership qualities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Kitchen Head Manager
Allen Theaters
Las Cruces, NM
10.2024 - Current
- Oversaw daily kitchen operations, ensuring efficiency, quality, and adherence to safety and hygiene standards.
- Collaborated with upper management to implement menu updates and improved operational strategies.
- Monitored food preparations to ensure quality, presentation, and timely service to meet customer expectations.
- Trained employees and managers to ensure that service was top-performing, and customers were always satisfied with the service.
- Managed complete departmental inventory, maintaining accurate records.
- Oversaw day-to-day operations of business, coordinating operational strategies to achieve profit and growth targets.
Manager
Allen Theaters
Las Cruces
06.2023 - Current
- Managed financial transactions, including daily cash handling, and bank deposits.
- Able to handle any customer's needs, even when customers are upset about a situation.
- Able to handle any negative judgment, and can improve on that negative judgment.
- I am always looking for improvement based on any feedback to enhance my work, performance, and efficiency.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Line Cook
Allen Theaters
Las Cruces, NM
06.2022 - Current
- Prepared and cooked a variety of dishes, ensuring high quality and consistency.
- Assisted in some menu planning and development.
- Maintained cleanliness and organization of the kitchen, adhering to health and safety regulations.
- Worked efficiently during high-volume meal periods, reducing wait times by 66.67%, and monitored and adjusted kitchen equipment to ensure performance and safety.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
Customer Service
Allen Theaters
Las Cruces, NM
06.2022 - Current
- Handled customer inquiries and complaints.
- Processed orders and returns efficiently, maintaining accurate records.
- Provided detailed information on products and services, assisting customers in making informed decisions.
- Assisted in training new employees, contributing to team development and performance.
- Developed and implemented customer service policies and procedures to ensure quality customer service delivery.
Education
High school - Honors Algebra, AP computer science, Science, Biology, history, biochemistry
Organ Mountain High school
05.2024
Skills
- Proficient in the Microsoft Office Suite
- Basic EMS knowledge
- Basic HTML
- Social media management
- Strong communication skills
- Problem-solving and critical thinking
- Leadership and organizational skills
- Multitasking
- Customer service
- Conflict resolution
- Empathy and patience
- Working on automobiles
- Money management
Languages
- English, Native
- Spanish, Native
- German, Basic
Certification
- food handlers
- management certification
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
German
Elementary
Timeline
Kitchen Head Manager
Allen Theaters
10.2024 - Current
Manager
Allen Theaters
06.2023 - Current
Line Cook
Allen Theaters
06.2022 - Current
Customer Service
Allen Theaters
06.2022 - Current
High school - Honors Algebra, AP computer science, Science, Biology, history, biochemistry
Organ Mountain High school
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