Natasha Davis
Mayfield Heights
Summary
Dynamic merchandising manager with a proven track record. Excelling in cross-functional collaboration and customer relationship management. Expert in inventory management and process streamlining, I drive operational efficiencies and enhance customer satisfaction, achieving significant sales growth through strategic assortment execution and team development.
Overview
17
17
years of professional experience
Work History
Manager Merchandising Contract Customer Assortment
SYSCO Food Services (corp)
Houston
11.2025 - 04.2026
- customer onboarding and experience management
- manage key aspects of the new customer onboarding process, including assortment selection, supplier readiness, item readiness and item set up to ensure a seamless customer experience.
- serve as a subject matter expert for assortment-related issues impacting our contract customer teams, considering perspectives from operational & field merchandising, supply chain inbound management, and other internal stakeholders
- collaborate with cross-functional teams to ensure assortment readiness and alignment with customer requirements and corporate standards.
- Provide proactive support and resolution for critical customer merchandising issues to ensure the timely delivery of products, and maintain service levels.
- Communicate effectively with market merchandising leaders and regional VPs to address and resolve urgent customer-specific assortment issues.
- Identify and develop continuous improvement processes that enhance operational efficiencies related to assortment management and sales operations.
- Collaborate with training teams to develop best practices, and share merchandising knowledge to enhance the sales team's understanding of assortment management. understanding of assortment management.
- Act as liaison between key internal stakeholders, including field merchandising, national sales, supply chain inbound management, and operations, to ensure cohesive strategy execution and operational readiness.
- Coordinate with internal and external partners to resolve operational issues related to order fulfillment, assortment availability, and customer service levels.
- Ensure effective communication across teams regarding assortment changes, service level updates, and potential disruptions.
- Support the implementation of corporate strategies and initiatives within the contract customer sales team and operational and field merchandising to enhance the customer experience and drive profitability.
- Assist in executing strategic initiatives that focus on standardizing processes, optimizing assortment management, and aligning with business growth objectives.
- Contribute to the development of centralized processes and standard operating procedures that drive consistency and efficiency across the organization.
- Lead, mentor, and develop a team of advisors, providing direction, support, and feedback to ensure high performance and operational excellence.
Advisor Merchandising Assortment Execution
SYSCO Food Services (Corp)
Houston
03.2025 - 11.2025
- Support and drive the standardization of key processes for assortment initiatives.
- Execute merchandising assortment activities to create market share growth for center-led events such as NCOB, customer alignments, warehouse realignments, new market adds, etc.
- Collaborate with all center-led and field teams, merchandising, supply chains, sales, marketing, revenue management, business technology, finance, HR, and other teams to develop field-ready tools, policies, routines, procedures, playbooks, training, and other capabilities required.
- Support the development of overall processes to ensure standardization and compliance.
- Assortment discovery.
- Supply chain effectiveness.
- Supplier readiness.
- stocking strategies
- operational efficiencies
- Inventory positioning.
- Demand planning.
- Continuous communication loops back to GSC teams on assortment performance from the field.
- New item setup, maintenance, and acquisition.
- Drive the process for effective execution of assortment changes. Item adds, deletions, and associated maintenance.
- Collaborate cross-functionally on sales and operations planning, including inbound supply chain organization and demand planning teams. Support the process to provide service-level communication as necessary. Product availability and operational concerns, such as weather.
- Support new and existing customers to include, but not limited to, sales and operational planning, item, and supplier changes.
Product Support Advisor
SYSCO Food Services
Cleveland
12.2023 - 03.2025
- execute category management and other initiatives
- Responsible for category success and overall support of corporate suppliers
- communicate with planners, suppliers, brokers, sales team, customer service
- manage and promote local assortment within aligned categories to achieve company goals
- manage local supplier and broker relationships
- provide input, support, and guidance to operational company (opCo) sales specialist
- facilitate cooperate assortment training and the operational company (opCo) as required
- support inventory completion process by identifying items to be discontinued and assisting in supplier negotiations to return products
- drive results on focus categories and support promotional activities and selling events
- Direct line of contact to local sales, and communicate with and assist sales on all issues.
- New item and vendor creation.
- Drive increased Sysco-branded sales.
- Manage category equities and market pricing to support pricing integrity in conjunction with the RevMan team.
- Collaborate and review sales and GP results of market cost price changes with the revenue management team.
Sales Consultant
Sysco
10.2022 - 12.2023
- Utilize Salesforce to manage leads, coordinate consultations, and schedule follow-up calls for all customers.
- Multitasked to provide high-level customer service while meeting strict deadlines.
- Developed customer service skills, including helping customers with product selection and resolving customer service issues.
- Positive year-over-year growth by following the SC success plan.
- Managed client accounts, ensuring timely follow-ups and relationship building.
- Analyzed market trends to identify new business opportunities for growth.
- Provided training and support to new sales staff on company products and processes.
- Conducted presentations to showcase Sysco's offerings and value propositions.
- Developed and maintained relationships with clients to increase sales revenue.
- Worked with fellow sales team members to achieve group targets.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Provided detailed product information to customers, including features, prices, and availability.
- Performed cold calls to prospective customers to introduce company offerings.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
General Manager
Red Robin
10.2017 - 10.2022
- Utilize Salesforce to manage leads, coordinate consultations, and schedule follow-up calls all customers.
- Multitasked to provide highlevel customer service while meeting strict deadlines.
- Developed customer service skills including helping customers with product selection and resolving customer service issues.
- Positive Year over year growth by following the SC success plan.
- Build, recruit, and lead a team of 40+ personnel, including department managers, hosts, line cooks, bartenders, and shift supervisors.
- Establish a work culture of accountability to drive operational excellence and lead initiatives to improve staffing coverage and increase team morale.
- Generated 3.5 million dollars in sales, up 5% from prior year.
- Controlled portion sizes and reduced waste effectively lowered COGS by 3%.
- Eliminated overtime and increased operational efficiencies which reduced labor costs by 4%.
- Changes implemented resulted in an overall profitable increase of 8%.
- Proficient in Microsoft suite, NBO, Kronos, Anaplan, Watson, Aloha, and Corrigo Weekly inventory of all supplies and cogs.
- Responsible for all bills including preventative maintenance contracts, repairs, and supplies.
- All edits, and finalizing of payroll.
- Forecast and schedule entire staff while taking environmental changes and or events into consideration.
- Maximize food quality by closely monitoring shipments, preparation and food handling by team members.
- Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
- Responsible for training and developing employees in every position.
- Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
- Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
- Ordering for all products including supplies.
- Scheduling for entire staff.
- All payroll edits and finalizing.
- Quarterly inventory.
- Proficient in Microsoft Suites, Toast, and Open table.
Restaurant Manager
Yours Truly
12.2015 - 10.2017
- Responsible for training and developing employees in every position.
- Identified, investigated, and corrected operational issues such as inventory waste or theft to keep the business operating at optimal levels.
- Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
- Ordering for all products, including supplies.
- Scheduling for the entire staff.
- All payroll edits and finalizing.
- Quarterly inventory.
- Proficient in Microsoft Suite, Toast, and OpenTable.
Lead Trainer
Paladar Latin Kitchen
08.2009 - 06.2016
- Responsible for onboarding and training of all new hires as well as development of current employees.
- Facilitated ongoing workshops to enhance employee skills and knowledge.
- Evaluated training effectiveness through participant feedback and performance assessments.
- Conducted onboarding sessions for new employees to integrate them into the team.
- Implemented best practices for food safety and sanitation in training sessions.
- Sought out and implemented methods to improve service and team performance to boost business sustainability.
- Established and enforced standards of personnel performance and service to provide customers with consistent, positive experiences.
- Analyzed data from surveys, interviews, tests and other sources to evaluate effectiveness of instruction methods used.
- Developed training plans, e-learning materials, handouts, job aids, and audio-visual presentations and coordinated material distribution for each course.
Restaurant Assistant General Manager
Intercontinental Hotel- Cleveland Clinic
03.2013 - 12.2015
- Responsible for leading, coaching, and developing a team of 25+ employees in a high-volume, fast-paced restaurant.
- Overseen three departments, including the restaurant, mini bar, and room service.
- Coordinated monthly budgets, managed profit and loss, and consistently met desired margin targets.
- Increased annual profit by streamlining processes and improving staff knowledge of optimal procedures.
- Boosted customer satisfaction ratings by resolving issues quickly. #1-rated room service department.
- Placed new inventory orders, and oversaw correct restocking procedures.
- Forecast and schedule for all three departments.
- Proficient in Opera, Bartech, Adaco, Timesaver, Hotsos, and Ontrack.
Education
Medical Assistant - Medical
Cleveland Institute of Dental and Medical Assisting
Lyndhurst, Ohio02.2002
Skills
- Proficient in the Microsoft Office Suite
- Proficient in Excel
- Proficient in PowerPoint
- Proficient in Microsoft Teams
- Proficient in AS/400
- Proficient in Workday
- Proficient in Salesforce
- Excellent verbal and written communication
- Excellent time management
- Organizational efficiency
- Detail-oriented
- Sales management
- Customer relationship management (CRM)
- Customer service
- Inventory management
- Onboarding
- Data analysis
- Service improvement
- Training program development
- Sales enhancement
- Leadership
- Department management
- Profit and loss management
- Process streamlining
- Inventory management
- Forecasting
- Scheduling
- Workplace relationships
- Learning and development
- Problem solving
- Cross-functional collaboration
Timeline
Manager Merchandising Contract Customer Assortment
SYSCO Food Services (corp)
11.2025 - 04.2026
Advisor Merchandising Assortment Execution
SYSCO Food Services (Corp)
03.2025 - 11.2025
Product Support Advisor
SYSCO Food Services
12.2023 - 03.2025
Sales Consultant
Sysco
10.2022 - 12.2023
General Manager
Red Robin
10.2017 - 10.2022
Restaurant Manager
Yours Truly
12.2015 - 10.2017
Restaurant Assistant General Manager
Intercontinental Hotel- Cleveland Clinic
03.2013 - 12.2015
Lead Trainer
Paladar Latin Kitchen
08.2009 - 06.2016
Medical Assistant - Medical
Cleveland Institute of Dental and Medical Assisting