Ethan Martinez

Account Manager | October 2020 – April 2021

Key responsibilities:

• Led a team of brokers in proactive prospecting, cold calling, and customer solicitation, securing new shipper partnerships and driving revenue growth across the brokerage division.
• Managed relationships with over 50 key customers, enhancing satisfaction and retention.
• Oversaw partner carrier operations, ensuring compliance and implementing risk mitigation strategies.
• Led bid strategy development, managing API-based and spot pricing to enhance competitiveness. Drive revenue growth by monitoring P&L performance and implementing profit optimization initiatives.

Key responsibilities:

• Outlined essential duties for team operations
• Resolved issues related to transportation, logistics systems, and customer inquiries to enhance service delivery.
• Negotiated with suppliers and customers to streamline supply chain processes.
• Directed operations at distribution center to achieve cost efficiency, productivity, and accuracy.

Key responsibilities:

• Resolved customer inquiries through multiple channels, enhancing overall satisfaction and retention.
• Tracked loads using a multitude of resources, load recovery, as well as assisting in solving a wide variety of after hours issues.
• Write electronic checks for advances, working in a system for posting, covering, and updating loads.