Ethan Miranda
Athens,GA
Summary
Dynamic Sales Representative with proven success at Cellular Sales, excelling in technical support and customer satisfaction. Skilled in CRM systems and problem-solving, consistently achieving a 90% insurance attach rate. Adept at de-escalation and prioritization, I deliver exceptional service and drive performance improvements in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Representative
Cellular Sales Verizon
06.2025 - Current
- Provide frontline technical and account support for Verizon customers, including device troubleshooting, account maintenance, billing issues, and service upgrades.
- Use CRM and sales management systems to document customer interactions, track follow-ups, and manage accounts.
- Resolve customer escalations through problem analysis and solution-oriented communication.
- Support customers with mobile devices, applications, connectivity issues, and account configuration.
- Meet performance metrics related to customer satisfaction, sales targets, and service quality including a 90% insurance attach rate for new customers
Office Secretary
Mirandas Auto LLC
06.2022 - 08.2024
- Managed office systems including customer databases, invoices, payment records, and sales documentation.
- Performed accurate data entry and maintained digital and physical records for buy-here-pay-here accounts.
- Generated estimates and processed billing using invoicing software.
- Reconciled payments and ensured accuracy in financial records. Coordinated with vendors and maintained inventory tracking systems.
- Delivered consistent customer support through phone, email, and in-person communication.
Education
High School Diploma -
Commerce High School
Commerce, GA05-2024
Skills
- Python programming
- Technical troubleshooting
- IT support fundamentals
- Account development
- Sales closing
- Territory sales
- Pipeline building
- Network development
- Data management and entry
- Inventory systems management
- Point-of-sale software
- Billing and invoicing solutions
- CRM software proficiency
- Microsoft Office suite expertise
- Google Workspace applications
- Documentation and record keeping
- User assistance and support
- Problem solving and analysis
- Conflict resolution strategies
- Communication skills
- Time management and prioritization
- Customer Service
- Windows Proficiency
- Sales expertise
- Customer connection
- Interpersonal connection skills
- Strategy development
- Sales demonstration
- Territory cultivation
- Sales consultation
- Customer relations
- Negotiation tactics
Certification
Cybersecurity Fundamentals Issued by IBM SkillsBuild
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Representative
Cellular Sales Verizon
06.2025 - Current
Office Secretary
Mirandas Auto LLC
06.2022 - 08.2024
High School Diploma -
Commerce High School