Summary
Overview
Work History
Education
Skills
Timeline
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Ethan Oppermann

Bastrop,TX

Summary

Knowledgeable and dedicated service professional. Skilled in negotiations and client relations, I excel in quality control and standards compliance, ensuring top-notch service and account management. My approach significantly improves workflow and stakeholder satisfaction, embodying a results-driven mindset with a focus on strategic problem-solving and effective time management. Committed and professional service with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

6
6
years of professional experience

Work History

Material Handler Supervisor

Federal Bureau Of Prisons
11.2023 - Current
  • Responsible for supervising inmate workers who receive, store, and issue a wide variety of supplies, material, equipment and commodities required in the operation of the Food Service Department.
  • Responsible for clerical, Funds Control, Time and Attendance and budgeting duties as assigned by the Food Service Administrator and is expected to apply a working knowledge of policies and procedures as related to this office and the food service aspect of the institution.
  • Responsible for delivery follow-up on outstanding purchase orders placed with commercial vendors.
  • Knowledgeable of trade practices, alternative methods, production, design and handling such as estimated material and manpower needs, training workers in warehouse procedures and scheduling workflow and work assignments.
  • Maintain the Bureaus standards for ethical business practices, professional image, orderliness, and community relations.
  • Monitor the progress of various deliveries throughout the day, and update inside FS staff of delays, and or unavailable items.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Organized material and equipment to meet deadlines. Maximizing storage space utilization by reorganizing warehouse layout based on product demand and size requirements.
  • Collaborate with procurement department to optimize supply chain efficiency and minimize stockouts or overstocking.
  • Implement quality control measures to ensure accurate inventory counts and reduce discrepancies.
  • Conduct regular equipment maintenance checks to prevent breakdowns or accidents, ensuring minimal downtime in operations.
  • Develop standard operating procedures for workers to follow and maintained records of activities.
  • Certified to operate warehouse tractors, forklifts, and other general purpose vehicles.

Legal Instrument Examiner

Federal Bureau Of Prisons
01.2021 - 11.2023
  • Serves as a subject matter expert, assisting institution staff with responses to questions and interpretations of status and case law within their respective field.
  • Responsible for J&C files, sentence computations, release audits of computations, computation case audits and initial inmate classifications for designations.
  • Collects all necessary information from the US District Court, USMS and USPO requests and provide designation and compute inmates’ sentences.
  • Frequently communicate with federal, state, and local law enforcement officials as well as the U.S. Attorney's Office, inmates and their attorneys, general public and other significant parties to obtain and exchange factual information and documents pertaining to the sentencing of inmates.
  • Respond to inquires from law enforcement agencies and prepare a variety of legal forms, lists, notifications, memoranda and letters pertaining to sentencing of inmates.
  • Utilize a variety of legal resources contained in agency manuals, program statements, court decisions, U.S. Code of Federal Regulations, Federal Sentencing Laws and other related documents.
  • Maintain full accountability for the organization, security, maintenance, and control of all records and files.
  • Ensure authenticity of court orders, and parole actions and coordination of offender transfers with other agencies.
  • Review, interpreting and classifying court orders related to commitment and the related computation of release dates and parole eligibility.


Sales and Service Representative

Green's Blue Flame Gas
07.2020 - 01.2021
  • Prepared estimates for propane tank installations and gas service to new and existing clients around the greater Houston area.
  • Negotiated new installation and service contracts in bid situations in order to land key accounts.
  • Provided customer service to walk-in clients looking for propane and outdoor cooking accessories.
  • Maintained and updated client accounts by making routine and follow-up calls and emails in accordance with company standards and policies.
  • Stayed up to date with State and Local regulations of residential gas installation laws and procedures in order to ensure client and community safety.
  • Provided excellent customer service, consistently receiving positive feedback from customers.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Sales and Service Representative

United Rentals
10.2018 - 07.2020
  • Successfully managed over $20 million worth of fleet for Shell’s 2019 Big Block Turnaround.
  • Established new rental and sales accounts by providing exceptional customer service.
  • Processed rental quotes, reservations, contracts, purchase orders and invoices in compliance with company policies.
  • Coordinated and dispatched daily equipment pick-ups, returns and parts.
  • Maintained constant communication with our customer, service team, technicians, and manager.
  • Acquired equipment and machinery from surrounding branches and competitors to ensure ample availability for on going projects and daily operations.
  • Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
  • Identified new sales opportunities through research and networking.
  • Increased profitability by maximizing sales and service needs.
  • Provided frequent updates to customers on the status of equipment and service needs.
  • Maintained a positive and productive relationship by effectively managing time to meet or exceed targets and providing exemplary customer service.
  • Demonstrated the ability to work in a demanding, fast-paced work environment.
  • Able to meet and deal with people of differing backgrounds and behavioral patterns.
  • Able to be persuasive in selling and influencing ideas through relationship building.

Education

Bachelor of Science - Exercise And Sports Science/ Business

Texas State University
San Marcos, TX
05.2017

Skills

  • Customer Service
  • Negotiations
  • Account Management
  • Problem Solving
  • Critical Thinking
  • Time Management
  • Quality Control
  • Warehouse Logistics
  • Job Planning
  • Standards Compliance
  • Quality Assessment and Assurance
  • Intermediate Automotive Knowledge

Timeline

Material Handler Supervisor

Federal Bureau Of Prisons
11.2023 - Current

Legal Instrument Examiner

Federal Bureau Of Prisons
01.2021 - 11.2023

Sales and Service Representative

Green's Blue Flame Gas
07.2020 - 01.2021

Sales and Service Representative

United Rentals
10.2018 - 07.2020

Bachelor of Science - Exercise And Sports Science/ Business

Texas State University

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Ethan Oppermann