Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
CUTOMER SERVICE SPECIALIST
Oklahoma Natural Gas
Tulsa, OK
06.2020 - Current
Adhered to safety protocols and policies to reduce workplace hazards.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Demonstrated increased knowledge of company products and equipment.
Collaborated with team members to achieve target results
Used Microsoft Word and other software tools to create documents and other communications
Customer Service Technician
Oklahoma Natural Gas
Tulsa, OK
08.2014 - 06.2020
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Delivered prompt service to prioritize customer needs.
Trained new personnel regarding company operations, policies and services
Implemented and developed customer service training processes( TRAINING COMMITEE)
Meter Reader
Oklahoma Natural Gas
Tulsa, OK
03.2010 - 08.2014
Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
Attended safety meetings and took part in safety awareness trainings and programs.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.