Ethan Padilla
Dutch Bros
Albuquerque,NM
3
Years of experience
Professional barista with strong customer service, POS accuracy, food safety, and time management skills. Known for creating a welcoming café environment, supporting teammates, and delivering fast, consistent service during busy shifts.
Work History
Barista
1 Year 8 Months- Prepared specialty beverages quickly while maintaining consistency and drink quality standards.
- Delivered friendly customer service in drive-thru and walk-up environments.
- Operated POS system to process orders, payments, and menu modifications accurately.
- Maintained clean, organized beverage stations and sanitized high-touch surfaces throughout shift.
- Communicated clearly with team members to coordinate order flow during peak periods.Assisted new team members with drink preparation techniques and customer service expectations.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Business Development Executive
3 Months- Cleared and reset dining tables promptly to maintain smooth guest turnover and clean service areas.
- Refilled water, silverware, and condiments to support consistent guest service throughout shifts.
- Assisted servers with food delivery, table maintenance, and guest requests during busy service periods.
- Maintained cleanliness of dining room, sections, and service stations following restaurant sanitation standards.
- Removed used dishes and trash efficiently to keep front-of-house areas organized and presentable.
- Communicated with hosts, servers, and kitchen staff to coordinate table readiness and guest flow.
- Stocked service supplies and restocked side stations to prevent delays during peak dining hours.
- Supported team efficiency by responding quickly to priorities and adapting to changing restaurant demands.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Trained new staff in bussing and cleaning procedures.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Assisted servers in providing efficient service for improved guest experiences.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours..
Education
No Degree - Nursing
Skills
Time management
Friendly and outgoing
Attention to detail
Team player
Problem-solving
Opening and closing duties
Active listener
Cleanliness
Exceptional customer service
Team leadership
Adaptive and creative
Order taking
Cash register operation
Decision-making
Safe food handling
Beverage preparation
Excellent memory
Safe food handling practices
POS systems
Food preparation
Menu memorization
Hospitality service expertise
POS system operation
Quality control
New hire training
Conflict mediation
Accomplishments
college football
- Promoted to [Job Title] after [Number] months.
- Memorized ingredients and recipes for [Number] specialty drinks.
Timeline
Barista
Dutch Bros
02.2025 - CurrentRead More
Business Development Executive
Flying Star Cafe
04.2024 - 07.2024Read More
University of New Mexico
No Degree from Nursing
Read More