Ethan Palmer
Salt Lake City,UT
Summary
As a dedicated and hardworking professional, I am committed to delivering superior outcomes in all my endeavors. My proficiency across diverse tasks demonstrates my ability to adapt and excel, ensuring that I consistently perform to the best of my ability. Outside of my professional life, my hobbies and personal commitments have played a crucial role in shaping my resilience and character. These aspects of my life have not only enriched my personal development but have also reinforced my determination and work ethic in my professional pursuits. With a steadfast focus on achieving excellence, I bring a blend of passion, skill, and unwavering dedication to every job I undertake.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Level 9 Sports
12.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Roof Loader and Yard Worker
Roofers Supply SRS
06.2022 - 08.2023
- Enhanced team efficiency by streamlining loading processes and implementing time-saving strategies.
- Ensured safe working conditions for all team members by conducting regular safety checks and equipment inspections.
- Maintained high levels of customer satisfaction through diligent communication, consistently meeting deadlines, and adapting to project changes.
- Performed regular maintenance on loading equipment, ensuring its continued reliability and safety during operations.
- Utilized heavy machinery such as cranes or forklifts to transfer large bundles onto roofs safely and efficiently.
- Expanded knowledge of roofing materials, techniques, and cost effectiveness.
- Attended professional development classes to keep up with new roofing technology.
- Streamlined the organization of products by creating effective storage solutions that maximized available space.
- Contributed to a positive working atmosphere through open communication and cooperation with colleagues at all times.
- Demonstrated strong leadership skills as a key member of the roof-loading crew, providing guidance to newer employees when needed.
Education
Bachelor of Science - Communication
Utah State University
Logan, UT05.2025
Associate of Science - GED
Harrisburg Area Community College
Harrisburg, PA05.2022
High School Diploma -
Trinity High School
Camp Hill, PA06.2020
Skills
- Report Generation
- Follow-up skills
- Problem-solving abilities
- Complaint Handling
- Product Education
- Service Upselling
- Active Listening
- Sales expertise
Certification
I am Currently Fork Lift and Crane Certified
Timeline
Customer Service Representative
Level 9 Sports
12.2023 - Current
Roof Loader and Yard Worker
Roofers Supply SRS
06.2022 - 08.2023
Bachelor of Science - Communication
Utah State University
Associate of Science - GED
Harrisburg Area Community College
High School Diploma -
Trinity High School
I am Currently Fork Lift and Crane Certified
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