Ethan Phillips
Crosby
Summary
Dynamic Project Manager with a proven track record at Service Master, excelling in risk assessment and team collaboration. Successfully led multiple projects to completion, achieving a 99% customer satisfaction rate. Adept at utilizing project management software and fostering effective communication to drive operational excellence and enhance client relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Manager
Service Master
FLOWOOD
08.2024 - Current
- Oversaw the planning and execution of multiple projects simultaneously, managing timelines and goals to ensure delivery on time and within financial targets.
- Managed a rotating group of technicians effectively, maximizing efficiency, and leading to a 99% customer satisfaction.
- Acted as the liaison between clients and insurance agents to ensure the best results for my company and the client.
- Used my technological prowess to train other project managers and the mitigation manager on how to properly use Xactimate, Mitigate, DocuSketch, and Microsoft 365.
- Networked around Central Mississippi to bring in clients and jobs.
- I worked up a scope of work, a sketch, and the proper paperwork for every job.
Technician
Service Master
FLOWOOD
02.2024 - 08.2024
- Implemented effective organization of daily work sheets, streamlining workflow and optimizing time management for maximum efficiency.
- Facilitated the training of newly hired Technicians, imparting invaluable knowledge and skills to enhance their performance on the field.
- Demonstrated expertise in diagnostic techniques and executed efficient repairs, enhancing overall productivity and customer satisfaction.
- Conducted calibration and certification processes to ensure high-quality performance and adherence to industry standards.
- Provided technical sales support, leveraging in-depth product knowledge to effectively address customer inquiries and contribute to sales growth.
Pharmacy Technician
University of Mississippi Medical Center
JACKSON
09.2022 - 01.2024
- Assisted the pharmacist in accurately labeling and filling prescriptions.
- Calculated and issued charges, effectively generating revenue.
- Collaborated with insurance carriers to secure payments and obtain refilling authorizations.
- Demonstrated expertise in compounding specialty medications.
- Dispensed prescribed medications to patients under the supervision of the pharmacist.
- Efficiently sorted and prepared completed prescriptions for delivery, segregating them by pace facilities.
- Proficiently entered prescriptions into the dispenser system, completed necessary paperwork for filling and receiving drug orders.
- Supported pharmacy operations by actively participating in inventory management, including placing and expediting orders, as well as removing expired medications.
- Skillfully filled and labeled prescription bottles to ensure accurate medication dosage and patient safety.
Assistant Manager
Smoothie King
FLOWOOD
06.2019 - 01.2024
- Assessed materials and monitored workflow to ensure adherence to defined quality standards.
- Collaborated with the General Manager to effectively plan and execute operational tasks at the highest level of professionalism.
- Communicated and escalated any matters of concern to senior management, ensuring timely resolution.
- Contributed to the success of promotional and marketing campaigns to enhance sales performance.
- Cultivated and maintained strong professional relationships with suppliers and clients.
- Delivered exceptional and prompt customer service.
- Developed and executed departmental policies, goals, objectives, and procedures to enhance operational efficiency and effectiveness.
- Efficiently executed opening and closing store procedures, ensuring smooth operations.
- Evaluated customer feedback and proposed effective strategies for optimizing processes and enhancing service levels.
Teacher Assistant
Pearl Public School District
10.2018 - 03.2019
- Facilitated the instruction of fundamental subjects to children while diligently evaluating examination papers.
- Provided comprehensive care and supervision for children, meticulously managing their day-to-day activities and ensuring their well-being.
- Collaborated with co-teachers to effectively coordinate lesson planning, ensuring a cohesive and comprehensive curriculum.
Volunteer
American Cancer Society
08.2018 - 03.2019
- Supported fundraising efforts to provide aid to children facing serious illnesses.
- Volunteered to prepare food for social events and conducted educational sessions to increase membership engagement.
- Performed various duties, including cleaning and attending to the needs of elderly individuals.
- Assisted in planning social events and played a leadership role in promoting cooperation within the volunteer group, resulting in successful outcomes.
Library Assistant
Pearl Public Library
06.2016 - 07.2016
- Meticulously re-shelved and meticulously reconciled returned books, ensuring accurate documentation in the library system.
- Collaborated with library staff to develop and implement interactive workshops on information literacy, reaching over 100 high school students and providing them with essential research skills for academic success.
- Efficiently facilitated the placement and prompt delivery of holds for library patrons.
Education
Diploma -
Pearl High School
PEARL05-2019
Skills
- Project management software (eg, MS Project, JIRA)
- Microsoft Office (eg Word, PowerPoint, Excel, and OneNote
- Risk assessment and mitigation
- Process improvement techniques
- Reporting and data analysis tools
- Leadership
- Time management
- Problem solving
- Communication
- Team collaboration
Certification
Water Damage Restoration Technician (ASD), Pharmacy Technician #PT-224883, Applied Structural Drying (ASD),
Hobbies and Interests
- Exploring distant lands
- Getting lost in a good book
- Capturing moments
- Feeling the music
- Every kind of sport
- Volunteering
References
References available upon request.
Timeline
Project Manager
Service Master
08.2024 - Current
Technician
Service Master
02.2024 - 08.2024
Pharmacy Technician
University of Mississippi Medical Center
09.2022 - 01.2024
Assistant Manager
Smoothie King
06.2019 - 01.2024
Teacher Assistant
Pearl Public School District
10.2018 - 03.2019
Volunteer
American Cancer Society
08.2018 - 03.2019
Library Assistant
Pearl Public Library
06.2016 - 07.2016
Diploma -
Pearl High School
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