ETHAN PHILLIPS
Quality Center for Rehabilitation and Healing
Carthage,TN
9
years of professional experience
Customer-focused Front Desk Coordinator skilled in delivering exceptional service and informing guests about local amenities. Strong communicator with organizational expertise that promotes a welcoming environment. Experienced in resolving issues in fast-paced settings while enhancing team cohesion and customer satisfaction.
Work History
Front Desk Receptionist
3 Years 5 Months- Answered heavy volume phone calls and handled high traffic lobby area
- Answered telephone calls to provide information, take messages and set up appointments.
- Welcomed coworkers and visitors and directed to appropriate departments
- Managed receipt and distribution of mail and documents to ensure timely communication
- Relayed all messages promptly to proper parties
- Resolved guest and staff issues independently by using strong organizational, conflict management and decision-making abilities
- Kept lobby and reception area clean and neat at all times
- Received and distributed mail and documents
- Resolved guest and staff issues independently using strong organizational and conflict management skills to enhance satisfaction
- Answered telephone calls, provided information, took messages, and scheduled appointments to facilitate efficient operations.
Security Officer Supervisor
4 Months- Resolved issues promptly and communicated clear information while working independently.
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Evaluated employee productivity to deliver targeted feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Organized employee schedules based on availability to meet operational needs. according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Security Officer
2 Months- Resolved security issues promptly and communicated detailed information while operating with minimal supervision.
- Monitored access points to ensure safety of restricted areas.
- Executed established security and safety protocols, enforcing company rules, policies, and regulations to ensure compliance.
Delivery Driver
2 Months- Transported and safely delivered items to prevent damage or loss.
- Loaded delivery trucks with prepared packages to ensure timely departures.
- Inspected containers, materials, and products to ensure compliance with packing specifications.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Examined and inspected containers, materials and products to meet packing specifications.
- Handled merchandise in accordance with product handling standards.
- Resolved customer service complaints professionally, fostering trust and loyalty.
Picker
4 Months- Picked products from designated locations and transferred to processing areas, ensuring timely order fulfillment.
- Processed customer orders efficiently in a fast-paced environment. to accomplish challenging daily objectives.
- Handled heavy objects using proper lifting techniques, promoting workplace safety.
Salesman
8 Months- Educated customers on product features and technical details, enhancing their understanding and appreciation of benefits.
- Presented products and services to prospective and existing customers to meet client needs.
- Followed up with customers to resolve service, account, or technical issues, ensuring high satisfaction and loyalty.
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Contacted new and existing customers to outline benefits of products.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Contacted new and existing customers to clearly communicate product benefits, fostering awareness and interest.
Front Desk Lead
7 Months- Managed guest reservations and room assignments
- Greeted guests on arrival and arranged to be taken to assigned rooms
- Resolved customer and guest complaints
- Coordinated with maintenance departments to resolve facility problems, ensuring guest comfort and satisfaction
- Reviewed accounts and charges with guests at checkout, ensuring accuracy and transparency in billing
- Handled all phone calls and routed calls to appropriate locations
- Coordinated with maintenance departments to help resolve facility problems
- Kept lobby and reception area clean and neat at all times
- Collected credit card information for each transaction and posted charges to customer folios
- Executed emergency procedures
- Resolved customer and guest complaints, enhancing overall guest experience and loyalty
- Organization of records, by alphabetical and numerical order
- Managed incoming phone calls efficiently and routed calls to appropriate locations
- Maintained and replenished petty cash and checks.
Front Desk Receptionist
1 Year 11 Months- Relayed messages promptly to ensure effective communication among staff and clients
- Welcomed coworkers and visitors, directing them to appropriate departments for assistance
- Answered high volume phone calls while managing a busy lobby area to maintain smooth operations
- Relayed all messages promptly to proper parties
- Resolved guest and staff issues independently by using strong organizational, conflict management and decision-making abilities
- Received and distributed mail and documents
- Maintained and replenished petty cash and checks
- Stayed on top of the whereabouts of all staff members throughout the day
Cashier
1 Year 3 Months- Processed cash register transactions, ensuring accurate input of product costs and timely change distribution
- Collected payment for customer purchases
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Assisted customers in locating items and answering questions, enhancing overall shopping experience
- Bagged and packaged customer orders efficiently, ensuring satisfaction with purchases
- Bagged and packaged customer orders and purchases
- Answered questions regarding products
- Obtained thorough knowledge of products sold to assist customers
- Provided guidance to customers for finding and buying items in May 2019.
Education
High School Diploma
Skills
Transaction processing
Transaction processing Customer service
High call volume management
Crime Prevention Methods
Safety Protocols
Regulatory Compliance
Lobby Monitoring
Sales strategies
Front Desk Communication
Customer Relationship
Transaction Processing
Follow-up Communication
Inventory Management
Leadership experience
Record Management
Computer proficiency
Computer applications
Document management
File organization
Issue resolution
Team leadership
Team development
Client service
Crime Prevention Methods
Interior and Exterior Patrol
Sales strategies
Sales Closing
Client Presentations
Post-Sales Support
Appointment management
Business Development
Experience in Leadership
Team Management
Complex problem resolution
Training & Development
Multi-line systems
Researching skills
Help Desk Support
Call routing
Research techniques
Issue resolution
Client relations
Call handling
Computer proficiency
Visitor relations
Timeline
Front Desk Receptionist
Quality Center for Rehabilitation and Healing
04.2023 - CurrentRead More
Security Officer Supervisor
GardaWorld Security
12.2022 - 04.2023Read More
Security Officer
Solarian security
10.2022 - 12.2022Read More
Delivery Driver
Knowhowdeliverers
08.2022 - 10.2022Read More
Picker
Oreillys Distribution Center
04.2022 - 08.2022Read More
Salesman
Spectrum
08.2021 - 04.2022Read More
Front Desk Lead
Nandigam Neurology
01.2021 - 08.2021Read More
Front Desk Receptionist
Quality Center for Rehabilitation and Healing
02.2019 - 01.2021Read More
Cashier
Arby's
11.2017 - 02.2019Read More
Smith county high school
High School Diploma
Read More