PAYTON HEIT
APACHE JUNCTION,ARIZONA
Summary
To obtain a position that will utilize my skills and experiences, as well as my strong office background and customer service skills.
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Be Well Family Practice
Tempe, Arizona
06.2024 - Current
- Input customer data into reservation systems and updated to reflect room changes.
- Completed basic bookkeeping and document filing.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Insurances , billing experience
- Customer service , phone etiquette, people skills and team work
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Updated customer information in databases regularly to ensure accuracy of records.
- Responded to customer inquiries via phone, email, and in person.
- Processed and distributed internal and external communications.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Handled incoming and outgoing mail and packages.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors warmly and directed them to correct personnel or office.
- Investigated and analyzed client complaints to identify and resolve issues.
- Assisted with scheduling appointments for clients and visitors.
- Greeted customers, answered general questions and directed to appropriate locations.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Provided administrative support including photocopying, faxing, and filing.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled cash transactions accurately, balancing the register at the end of each shift.
HEAVY EQUIPMENT OPERATOR
INTEGRATED MACHINERY INC.
Buckeye, AZ
10.2022 - Current
- Followed safety regulations while operating equipment to achieve safe conduct, preformed pre shift and post shift equipment inspections and accurately completed reports to support company policy, employed heavy equipment operation best practices resulting in minimal complaints and incidents, kept equipment fueled an ready for immediate use to support scheduling demands, followed signals from ground Crew and other operators to safely move materials and prevent dangerous interactions or missed cues, learned about new equipment and related attachments while maintaining knowledge of items used daily to meet job requirements, identified hazardous materials on job sites and took action to mitigate and enhance safety, inspected faulty equipment to identify and address root causes, maintained equipment on site with regular maintenance and repairs, drove an maneuvered equipment in successive passes over working areas to remove topsoil, vegetation or rocks, coordinated machine operations with other site personnel to keep materials moving smoothly and prevent accidents, connected hydraulic hoses, belts, and mechanical linkages to tractors, communicated with clients and studied plans and diagrams to establish work requirements
BUSINESS CENTER ASSOCIATE
PRECISION AIR AND PLUMBING
Chandler, AZ
07.2022 - 10.2022
- Coordinated support to facilitate general office operations, managed and sorted customer portfolios to accurately track customer satisfaction, handled incoming calls and directed to appropriate department, positive working relationship with fellow staff and management, offered exceptional services to team members and guests maximizing productivity and customer satisfaction, assisted organizational by filing, entering data, and answering phones, maintained front desk to provide positive first impression, greeted every visitor with a smile and an immediate offer of assistance, reviewed and updated information in company computer system
FRONT DESK ASSOCIATE
BARBEE PRIMARY CARE
Chandler, AZ
06.2020 - 07.2022
- Customer service guest checkin and check out, manage files, answer telephone calls, collected credit card for transactions and posted charges for customers, represented brand and upheld high standards of quality and service, relayed messages promptly to the proper parties, handled payment processing and provided customers with receipts and bills and change, trained newly hired employees on front desk procedures and operations, delivered friendly and knowledgeable to current and prospective customers, managed customer complaints and rectified issues to complete satisfaction, increases guest satisfaction ratings through prompt and quality service, answered phone, emails an texts to make appointments and get patient information, resolved customer and guest complaints, welcomed clients and visitors and directed to appropriate departments, answered heavy volume phone calls and handled high traffic lobby area, scheduled appointments and events, coordinated schedules and appointments using Microsoft outlook and Google, experience with QuickBooks, practice fusion, and Aprima
Education
High School Diploma -
San Tan Foothills High school
San Tan Valley01.2020
Skills
- Customer service
- Team performance monitoring
- Process transactions
- Guest reception
- Transaction processing
- Multi line telephone systems
- Scheduling appointments
- File management
- Answering phone calls
- Multitasking
- Training
- Decision making
- Teamwork
- Collaboration
- Maintenance procedures
- Problem solving
- Attention to detail
- Critical thinking
- Team communication
- Data entry
- Appointment scheduling
- Conflict resolution
- Financial processing
- Record keeping
- Multiline phone operation
- Time management
- Confidentiality maintenance
- Team collaboration
- Communication skills
- Client relationship management
- Safety compliance
- Inventory control
- Initiative-taking
- Multi-line telephone systems
- Data confidentiality
- Email correspondence
- Decision-making
- Listening skills
- Mail handling
- Scheduling
Timeline
Front Desk Receptionist
Be Well Family Practice
06.2024 - Current
HEAVY EQUIPMENT OPERATOR
INTEGRATED MACHINERY INC.
10.2022 - Current
BUSINESS CENTER ASSOCIATE
PRECISION AIR AND PLUMBING
07.2022 - 10.2022
FRONT DESK ASSOCIATE
BARBEE PRIMARY CARE
06.2020 - 07.2022
High School Diploma -
San Tan Foothills High school