Summary
Overview
Work History
Education
Skills
Timeline
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Ethan Phimsavanh

Warren,MI

Summary

Experienced in overseeing game tables with a close eye on accuracy, security and service standards. Talented trainer, team leader and manager with excellent problem-solving and relationship-building skills.

Overview

8
8
years of professional experience

Work History

Floor Supervisor

Evolution Gaming
03.2024 - Current
  • Complete oversight of gaming floor, monitoring the operations of 100+ live tables and game presenters.
  • Monitored team performance, ensuring KPI’s and expectations are met
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.

Game Presenter

Evolution
07.2023 - 03.2024
  • Online casino dealer, dealing and hosting a variety of casino games on live camera, such as blackjack, roulette, baccarat and poker
  • Interacting with and entertaining players through live camera and chat
  • Continuously improved presentation skills by incorporating feedback from supervisors, peers, and players to deliver an exceptional gaming experience.
  • Provided exceptional customer service by responding promptly to player concerns or inquiries about game rules or strategies.

Table Games Dealer

MGM Grand Detroit
05.2022 - 02.2023
  • Able to control your game while dealing with players and their needs
  • Making sure the players are having a good time and showing them utmost hospitality
  • Being able to deal with lots of money at a single time throughout the day, and being exceptionally good at math.
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.

Host/Waiter/Busser/Dishwasher

CHUNGS Restaurant
06.2019 - 06.2021
  • Responsible for sitting patrons, taking orders and general running or the restaurant for the front and back of the house
  • Use of POS system for payment
  • Handling customer complaints
  • Inventory control
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.

Construction Worker

TRI-STAR Roofing
06.2016 - 01.2019
  • Experienced in roofing, siding and metal construction with a skillset level of a journeyman
  • Experience gained with both commercial and residential buildings
  • Worked on Asphalt shingles, EPDM Rubber roofs, TPO PVC roofing, Vinyl and metal siding, commercial double lock siding and roofing
  • Experience gained using heavy machinery such as JCB, Scissor lifts and Skyjacks
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.

Education

High School Diploma -

Chippewa Valley High School
Clinton twp, MI
06.2018

Skills

  • Very strong work ethics
  • Quick learner
  • Excellent Social Skills
  • Team Oriented
  • Performance Optimization
  • KPI Monitoring
  • Performance Coaching
  • Team Leadership
  • Computer Skills
  • Policy Enforcement
  • Customer Satisfaction

Timeline

Floor Supervisor

Evolution Gaming
03.2024 - Current

Game Presenter

Evolution
07.2023 - 03.2024

Table Games Dealer

MGM Grand Detroit
05.2022 - 02.2023

Host/Waiter/Busser/Dishwasher

CHUNGS Restaurant
06.2019 - 06.2021

Construction Worker

TRI-STAR Roofing
06.2016 - 01.2019

High School Diploma -

Chippewa Valley High School

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Ethan Phimsavanh