Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ethan Polycarp

Lakemoor,IL

Overview

5
5
years of professional experience
1
1
Certification

Work History

Van Technician/Manager

Asurion
03.2025 - Current

• Installed different types of cabling (moca, ethernet, power), wireless routers, and telephone systems for data communications networks.

  • Managed operations for computers in network, related systems and maintenance protocols.
  • Planned layouts and ran network cables into buildings and through walls, attics, and crawl spaces.
  • Installed and configured new devices and system components.
  • Researched and recommended network and data communications hardware and software.
  • Moved and installed shelves, power strips, rails, servers, switches and other equipment.
  • Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.

Manager

Asurion
04.2024 - 03.2025
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Tested systems, noting issues and completing preventive maintenance.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.

Lead IT Technician

Asurion
07.2023 - 04.2024
  • - Installed, configured and maintained computer systems and network connections.
  • - Responded to support requests from end-users and patiently walked individuals through basic troubleshooting.
  • - Performed troubleshooting and repaired peripheral devices such as printers, scanners and servers.
  • - Maintained office PCs, networks and mobile devices.
  • - Completed dismantling of equipment to quickly repair or replace defective components.
  • - Repaired and tested electronic circuit boards, wiring and components.
  • - Conducted diagnostics and provided accurate repair recommendations.
  • - Operated soldering iron stations to solder connectors to cable assemblies.

Lead IT Technician

Safeway
01.2021 - 01.2023
  • - Bagged customer items efficiently using proper techniques.
  • - Assisted customers with large purchases by carrying items to vehicles.
  • - Handled shelf restocks and merchandised front lane areas to drive sales.
  • - Performed effectively in a self-directed environment managing daily tasks.
  • - Greeted customers and assisted with merchandise selection and purchases.

Education

Bachelor of Science - Information Technology

Western Governors University
07.2026

High School Diploma - undefined

Moanalua High School
Honolulu, HI
05.2023

Skills

  • Installation and maintenance of hardware
  • Networking and cabling solutions
  • Soldering skills
  • Software application setup
  • Mobile device repair
  • In-person and remote support
  • Diagnostic troubleshooting
  • Data recovery methods
  • Virtualization technology expertise
  • Network issue resolution
  • Sales proficiency
  • Collaborative teamwork

Certification

- Google IT Support Certificate

- Asurion Certification

- Wise Certification

Timeline

Van Technician/Manager

Asurion
03.2025 - Current

Manager

Asurion
04.2024 - 03.2025

Lead IT Technician

Asurion
07.2023 - 04.2024

Lead IT Technician

Safeway
01.2021 - 01.2023

High School Diploma - undefined

Moanalua High School

Bachelor of Science - Information Technology

Western Governors University
Ethan Polycarp