Ethan Redmond
Gainesville,FL
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
2
2
years of professional experience
Work History
IT Technical Support Representative
Florida State College at Jacksonville
02.2021 - 01.2023
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Assisted in development of system protocols and enhancing call center standard procedures.
- Monitored system performance to identify potential issues.
- Used statistical methods to analyze data and generate useful business reports.
- Identified patterns and trends in large data sets and provided actionable insights.
- Provided technical support for troubleshooting analytics and reporting issues.
Education
Union County High School
Lake Butler, FloridaSkills
- System diagnostics
- Hardware configuration
- Software installation
- Remote assistance
- Database administration
- Organized call logs
- Issue escalation
Timeline
IT Technical Support Representative
Florida State College at Jacksonville
02.2021 - 01.2023
Union County High School
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