Ethan Reed
Magnolia,TX
Summary
Forward-thinking IT professional with proven expertise in technical support and customer service. Adept at troubleshooting, configuring, and maintaining computer systems and networks. Demonstrated ability to develop strong rapport with customers, understand their needs, and deliver solutions. Experienced in leading teams to achieve corporate success and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Network Technician
United States Marine Corps Reserve (USMCR)
11.2022 - Current
- Set up, administer, and operate computer systems and networks for communication systems
- Managed radio, computer, and telephone networks; handled fiber cabling
- Conducted training sessions on computer systems, software, and cybersecurity.
Sales Associate
Men’s Wearhouse
04.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Server
Benihana
01.2024 - 04.2024
- Provided excellent customer service by anticipating and addressing guest needs
- Answered questions regarding food preparation, special instructions, and dietary needs.
Server/Bartender
Redflame Bar and Steakhouse
03.2022 - 11.2022
- Ensured a high-quality dining experience by catering to customer needs promptly.
Front of House
KOLACHE FACTORY
02.2022 - 04.2022
- Managed customer orders and provided a positive dining experience.
Checker/Cashier/Bagge
HEB
07.2020 - 03.2022
- Delivered friendly customer service and efficiently managed checkout processes.
Cold Line Worker
Freddy’s Frozen Custard and Steakburgers
03.2019 - 08.2019
- Performed various roles including cashier, custard assembly, and store restock.
Education
Information Technology Security Administration Program -
MyComputerCareer
08.2024
Skills
Technical Skills:
- Troubleshooting: The seven steps of troubleshooting, Malware detection, Malware mitigation, OSI model
- Hardware: Disassembly and reassembly of desktop PCs, Strong knowledge of computer hardware
- Software: Microsoft Intune, Azure, Office 365, Microsoft Active Directory
- Networking: Wired networks, Wireless networks, various topologies, network standards and protocols
- Operating Systems: Windows OS, MacOS, Linux
- Video Conferencing: Microsoft Teams, Zoom
Intrapersonal Skills:
- Effective Communication
- Customer Service
- Problem-Solving
- Time Management
- Team Collaboration
- Adaptability
Certification
- Microsoft Azure AZ-900
- Microsoft Azure AI-900
- CompTIA A+
Personal Information
Title: INFORMATION TECHNOLOGY PROFESSIONAL
Timeline
Sales Associate
Men’s Wearhouse
04.2024 - Current
Server
Benihana
01.2024 - 04.2024
Network Technician
United States Marine Corps Reserve (USMCR)
11.2022 - Current
Server/Bartender
Redflame Bar and Steakhouse
03.2022 - 11.2022
Front of House
KOLACHE FACTORY
02.2022 - 04.2022
Checker/Cashier/Bagge
HEB
07.2020 - 03.2022
Cold Line Worker
Freddy’s Frozen Custard and Steakburgers
03.2019 - 08.2019
Information Technology Security Administration Program -
MyComputerCareer
- Microsoft Azure AZ-900
- Microsoft Azure AI-900
- CompTIA A+
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