Ethan Register
314 Eagle Drive Panama City Beach,FL
Summary
Accomplished Chief Operating Officer at Hilton Inc / Oasis Resorts, adept in operations management and fostering cross-functional teamwork. Spearheaded process improvements, achieving significant productivity gains and cost savings. Recognized for driving strategic planning and developing elite teams, leading to award-winning performance and enhanced employee and guest satisfaction. Cultivated strong industry relationships, ensuring long-term success.
Overview
14
14
years of professional experience
Work History
Chief Operating Officer
Hilton Inc / Oasis Resorts / Legacy Golf Club
08.2021 - Current
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Promoted a positive culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
- Enhanced company reputation by establishing strong relationships with parent company Intercontinental Hotels Group (IHG)
- Improved employee satisfaction and reduced turnover through the development of culture and effective training programs
General Manager
Hilton Inc. / Oasis Resorts (Holiday Inn Express)
05.2017 - 08.2021
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Led hotel to multiple awards including top 4 star resort in the state of Florida by Trivago (2018) as well as newcomer of the year award from IHG (2019)
General Manager
Hilton Inc ( Holiday Inn Panama City )
03.2016 - 05.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Director of Guest Services
Hilton Inc. ( Holiday Inn Resort )
01.2011 - 03.2016
- Oversaw daily operations, managing budgets, inventory control, and resource allocation effectively within the department.
- Collaborated with other department heads to ensure seamless integration of guest services across all areas of the hotel.
- Analyzed guest feedback data to identify trends and areas for improvement, resulting in actionable changes to enhance customer satisfaction.
Education
Bachelor of Science - Business Administration/ Concentration On Finance
Florida State University
Tallahassee, FL / Panama City, FL05.2013
Skills
- Operations Management
- Cross-Functional Teamwork
- Strategic Planning
- Process Improvement
- Develop elite and highly productive teams
Accomplishments
FSU Panama City development board member
Tourist development council board member
City of Panama City Beach Councilman (Elected April 24')
Timeline
Chief Operating Officer
Hilton Inc / Oasis Resorts / Legacy Golf Club
08.2021 - Current
General Manager
Hilton Inc. / Oasis Resorts (Holiday Inn Express)
05.2017 - 08.2021
General Manager
Hilton Inc ( Holiday Inn Panama City )
03.2016 - 05.2017
Director of Guest Services
Hilton Inc. ( Holiday Inn Resort )
01.2011 - 03.2016
Bachelor of Science - Business Administration/ Concentration On Finance
Florida State University
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