Ethan Register

Hotel Indigo, Panama City Marina

• Full P&L ownership, with responsibility for optimizing revenues, controlling costs, and driving sustainable bottom-line growth.
• Implemented operational efficiencies across departments, improving profitability and guest satisfaction simultaneously.
• Guided the property to national recognition, earning IHG’s “Newcomer of the Year” Award as the top new hotel in the premium brands portfolio.
• Championed the adoption of innovative technology platforms to improve cross-department communication, and enhance the guest experience.

Harrison's Kitchen & Bar

• Successfully repositioned the restaurant by overcoming a poor local reputation and restoring community trust through an emphasis on fresh, locally sourced seafood, and consistent service excellence.
• Elevated guest satisfaction scores significantly, translating into stronger repeat business and brand loyalty.
• Spearheaded marketing and community engagement initiatives that drove measurable growth in traffic and revenues.
• Strengthened financial performance through disciplined cost control and revenue strategy, delivering notable year-over-year gains.

• Full P&L responsibility for operations generating $65 million annually, enhancing profitability through strategic initiatives.
• Directed financial planning and investment strategies to optimize performance across assets.
• Led elite teams to win multiple prestigious awards, including IHG Torchbearers and Quality Excellence Awards.
• Spearheaded executive team of vice presidents and general managers across various functions.
• Innovated food and beverage revenue streams, achieving $250,000 in first-year profits.
• Rebranded Legacy Golf Club, increasing annual returns by $1.2 million
• Navigated pandemic challenges with talent retention programs, driving record revenues post-pandemic.

• Worked with the IHG design and procurement team to build the Holiday Inn Express from the ground up. Managed all procurement and budget for the construction of 147-unit beachfront hotel.
• 2017 IHG 5 out of 5 Winning Metric Award Winner
  2018 IHG 5 out of 5 Winning Metric Award Winner
  2017 Booking.com Guest Review Award 9.5 out of 10
  2018 Booking.com Guest Review Award 9.4 out of 10
  2017 Hotels.com Most Wanted Loved by Guest Award 9.8 out of 10
  2019 Trivago National Award Top 10 4 Star hotel in the USA. #3 Hotel only IHG property to make the list in all categories.
• Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth, which grew the bottom line by 10% for the first three years in operation.
• P&L responsibility for operations generating annual revenue of $12 million. Implemented cost-control measures and revenue enhancement strategies, resulting in a 10% increase in profitability year over year. Directed budget planning, financial analysis, and strategic investment in guest services to boost occupancy rates and guest satisfaction.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

• Directed daily operations, managing budgets, inventory control, and resource allocation within department.
• Collaborated with department heads to ensure seamless guest services integration across hotel areas.
• Analyzed guest feedback data to identify trends, implementing changes that improved customer satisfaction.