Ethan Reida
Wichita ,KS
Summary
Enthusiastic and solutions-driven tech support professional with over 3 years of experience providing exceptional service and technical assistance in fast-paced environments. Eager to leverage my technical expertise, strong problem-solving abilities, and dedication in order to transition into a more advanced IT role within T-Mobile.
Overview
6
6
years of professional experience
Work History
Expert, Tech Care
T-Mobile
10.2020 - Current
- Provided technical support to customers, troubleshooting hardware and software issues.
- Proficient in Atlas, Grand Cental, as well as several other troubleshooting programs.
- Excelled in collecting past due balances, as well as scheduling payments plans for customers.
- Provided promotion information to ensure customers have the latest hardware.
Reservations Specialist
Marriott International, Inc.
02.2019 - 10.2020
- Provided exceptional customer service throughout the entire booking process, leading to positive reviews and referrals.
- Supported marketing efforts by promoting special offers or packages during the booking process.
- Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
Inbound Call Center Representative
Anomaly Squared
10.2018 - 02.2019
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
Education
Associates - Cybersecurity
University of Phoenix
Tempe, AZ05-2025
Skills
- Technologically knowledgeable
- Proficient in troubleshooting
- Mindful of deadlines
- Problem-solving
Timeline
Expert, Tech Care
T-Mobile
10.2020 - Current
Reservations Specialist
Marriott International, Inc.
02.2019 - 10.2020
Inbound Call Center Representative
Anomaly Squared
10.2018 - 02.2019
Associates - Cybersecurity
University of Phoenix
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