Ethan Rivera
BUCKEYE,AZ
Summary
Dynamic Operations Manager with CVS Pharmacy, skilled in patient care and relationship building. Proven track record of enhancing customer satisfaction through efficient service and strategic resource allocation. Detail-oriented and reliable, adept at analyzing operational data to drive improvements and foster a welcoming environment for both customers and team members.
Overview
13
13
years of professional experience
Work History
Operations Manager
CVS Pharmacy, Retail
Buckeye, AZ
10.2025 - Current
- Balanced professionalism and friendliness in store operation management by building personal connections with regular patrons, vendors, remembering names, and providing attentive service.
- Manage all aspects of daily store operations, including team supervision, inventory control, and adherence to company policies and procedures
- Analyzed operational data to identify trends, driving strategic decisions for resource allocation.
Front Store Associate
CVS Pharmacy, Retail
CVS Pharmacy 21087 W MAIN ST., BUCKEYE, AZ 85396
02.2025 - 09.2025
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Palo Verde ESD Screened Volunteer 2024-25
Child Evangelism Fellowship (CEF)
10700 S Palo Verde Rd, Palo Verde, AZ
08.2024 - Current
- Good News Club is a weekly interdenominational Christian program for 5-to-12-year-old children featuring a Bible lesson, songs, memory verses, and games.
- Worked effectively in fast-paced environments.
Pharmacy Technician Trainee
CVS Pharmacy
21087 W MAIN ST., BUCKEYE, AZ 85396
02.2022 - 02.2025
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Toddlers Volunteer
Palm Valley Church
Avondale, AZ
05.2013 - 11.2016
- Maintained clean and positive environment for children and parents. Supported safety protocols by verifying parent identification for child security. Assisted in creating a welcoming atmosphere for families.
Education
Associate of Science - Biology
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ12-2024
High School Diploma -
Arizona Agribusiness & Equine Center - Estrella
Avondale, AZ05-2020
Skills
- Patient Care
- Time management
- Communication
- Detail oriented
- Adaptation
- Strive for Efficiency
- Relationship building
- Reliable and responsible
- Honest and dependable
Timeline
Operations Manager
CVS Pharmacy, Retail
10.2025 - Current
Front Store Associate
CVS Pharmacy, Retail
02.2025 - 09.2025
Palo Verde ESD Screened Volunteer 2024-25
Child Evangelism Fellowship (CEF)
08.2024 - Current
Pharmacy Technician Trainee
CVS Pharmacy
02.2022 - 02.2025
Toddlers Volunteer
Palm Valley Church
05.2013 - 11.2016
Associate of Science - Biology
Maricopa Community Colleges - Estrella Mountain Community College
High School Diploma -
Arizona Agribusiness & Equine Center - Estrella