Ethan Root
Medina,OH
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
3
3
years of professional experience
Work History
Service Manager
Chipotle Grill
Medina, OH
04.2022 - Current
- Managed inventory levels of parts necessary for servicing customers' needs.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Guided employees on changes from management.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Addressed customer questions and concerns regarding products and services.
General Laborer
Landmark Homes
Medina, OH
04.2021 - 08.2021
- Followed instructions from supervisors regarding specific tasks that needed to be completed.
- Cleaned up job sites after completion of projects.
- Loaded and unloaded materials onto trucks for delivery to job sites.
- Assisted tradespeople with tasks such as measuring, cutting, and preparing materials.
- Removed debris from construction sites and disposed of it properly.
- Operated hand tools and power tools to complete construction projects.
- Completed variety of physical labor tasks.
Education
High School Diploma -
Medina High School
Medina, OH06-2022
Skills
- Customer Service Management
- Staff Supervision
- Work Planning and Prioritization
- Relationship Building
- Proficient in Excel
- Employee Training and Development
- Goal Setting
- Culture development
Timeline
Service Manager
Chipotle Grill
04.2022 - Current
General Laborer
Landmark Homes
04.2021 - 08.2021
High School Diploma -
Medina High School
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