Ethan Rose
Westland,MI
Summary
Experienced with laboratory protocols and maintaining clean and efficient work environment. Utilizes skills in sample preparation and data analysis to support research objectives. Knowledge of safety regulations and best practices to ensure compliance and accuracy.
Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.
Experienced with enhancing customer interactions to boost loyalty and sales. Utilizes effective communication and problem-solving strategies to address customer needs. Track record of maintaining high levels of customer satisfaction and achieving sales targets consistently.
Overview
6
6
years of professional experience
Work History
Crew Member
Portillos
Livonia, MI
05.2024 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Collaborated with team to maintain cleanliness and organization of dining areas and kitchen stations.
- Operated point-of-sale systems, accurately processing orders and managing cash transactions.
- Assisted in training new crew members on operational procedures and safety protocols.
- Led team shifts by coordinating tasks, fostering teamwork, and promoting a positive work environment.
- Streamlined food preparation processes, enhancing efficiency during peak service hours.
- Monitored inventory levels, reporting shortages to management to ensure consistent supply availability.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Was primed for a promotion to crew chief but was unable to due to scheduling conflicts with school
- Operated the line to ensure that my coworkers where always in the best possible position for success whether it was jumping in and making food when they where rocking or if they needed more product I would bring it up
- Prepared products following restaurant, health, and safety standards and procedures.
- Stocked shelves to organize aisles in assigned department.
Sales and Customer Service Representative
KBE Yard Designs
Westland
01.2020 - Current
- Conducted sales presentations to potential clients, effectively communicating the benefits of yard sign advertising
- Installed yard signs at client locations, ensuring accurate placement and adherence to design specifications
- Managed billing and invoicing processes, accurately documenting services provided and ensuring timely payment collection
- Provided outstanding customer service, addressing client inquiries, concerns, and requests in a timely and professional manner
- Enhanced customer satisfaction through effective problem-solving and attentive service.
- Built and managed a detailed schedule in google sheets
- Collaborated with team to develop sales strategies, increasing product awareness and engagement.
Customer Service Representative
Bath and Body Works
Westland
11.2023 - 07.2024
- Provided personalized assistance to customers, addressing inquiries and recommending products
- Handled cashier duties, including processing transactions accurately and efficiently
- Assisted with sales floor duties, including restocking shelves and maintaining visual merchandising standards
- Collaborated with team members to ensure a positive shopping experience for customers
- Resolved customer inquiries and concerns, ensuring satisfaction through effective communication and problem-solving strategies.
- Trained new team members on customer service protocols and store policies to enhance service efficiency.
- Managed returns and exchanges, maintaining accurate records to streamline processes and reduce wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor of Science - Biology
Eastern Michigan University
Ypsilanti, MI05-2026
Skills
- Strong interpersonal and communication skills
- Proficient in cashiering, sales, and customer service techniques
- Ability to multitask and prioritize tasks effectively
- Multitasking and organization
- Teamwork and collaboration
- Customer service
- Willingness to learn
- Laboratory techniques
- Lab equipment maintenance
- Specimen processing
- Sharp critical thinker
- Data logging
Timeline
Crew Member
Portillos
05.2024 - Current
Customer Service Representative
Bath and Body Works
11.2023 - 07.2024
Sales and Customer Service Representative
KBE Yard Designs
01.2020 - Current
Bachelor of Science - Biology
Eastern Michigan University