Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kevin Roman

Philadelphia,PA

Summary

Dedicated professional seeking a challenging position in IT to leverage my problem-solving skills, exceptional people skills, and passion for innovative technology.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Fulfillment Team Member

Target
10.2022 - Current
  • Checked inventory and selected products from specific locations based upon availability.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Built strong rapport with customers, earning their trust and loyalty.
  • Consistently met and exceeded performance metrics, including order volume and customer satisfaction.

GSE Technician

FlyTek GSE
10.2021 - 10.2022
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Organized work to meet demanding production goals.
  • Maintained quality assurance and customer satisfaction objectives.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.

Shift Lead Manager

Walgreens
03.2021 - 10.2022
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Set overall vision and provided team leadership.
  • Measured team performance and reported metrics to leadership team members.
  • Monitor inventory levels of all merchandise, including pharmaceuticals and cosmetics, to ensure that there is always sufficient supply available to meet customer demand.

Education

High School Diploma -

Abraham Lincoln High School
Philadelphia, PA
06.2009

Associate of Arts -

Community College of Philadelphia
Philadelphia, PA

Skills

  • Computer Hardware
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Desktop Support
  • Exceptional problem-solving abilities
  • Strong interpersonal communication skills
  • Multitasking
  • Active listening and conflict resolution
  • Customer-focused and patient
  • Adaptable and committed to continuous learning
  • Passionate about technology and innovation
  • Problem-Solving Skills
  • Goal-Driven and Accountable

Certification

CODESYS Certified

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Fulfillment Team Member

Target
10.2022 - Current

GSE Technician

FlyTek GSE
10.2021 - 10.2022

Shift Lead Manager

Walgreens
03.2021 - 10.2022

High School Diploma -

Abraham Lincoln High School

Associate of Arts -

Community College of Philadelphia

Similar Profiles

CREATE PROFILE
Kevin Roman