Rochelle Martinez
Laredo,Tx
Summary
Seeking a position in a dynamic and fast-paced professional setting to utilize skills and contribute to organizational growth. Eager to leverage abilities and expand knowledge within this environment.
Overview
13
13
years of professional experience
Work History
Fulfillment Team Member
Academy Sports + Outdoors
06.2020 - Current
- Provide friendly customer service.
- Ensure timely delivery of customer orders by consistently meeting daily picking and packing items.
- Participate in ongoing training to stay current on best practices for fulfillment operations.
- Provide excellent customer service through communication and resolution of order-related inquiries or issues.
- Assist with new team members, serving as a mentor for questions related to order processing procedures.
Cashier Team Lead
Academy Sports + Outdoors
02.2017 - 06.2021
- Provided friendly customer service.
- Assisted customers by answering questions and fulfilling requests.
- Operated cash register and equipment to record transactions accurately and efficiently.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained, mentored, and developed new cashiers on cash register operation, cash handling and accurate balance transactions.
Inventory Control
Academy Sports + Outdoors
06.2016 - 02.2017
- Provided friendly customer service.
- Provided inventory counts and weekly cycle counts on merchandise.
- Implemented inventory control measures to minimize losses due to shrinkage.
- Monitored and reported on stolen and damaged merchandise.
- Provided reports on out of stock merchandise.
- Documented and conducted store transfers and recalls.
- Conducted weekly safety walks.
Apparel Sales Associate
Academy Sports + Outdoors
11.2013 - 06.2017
- Provided friendly customer service.
- Answered telephone and addressed concerns promptly and professionally.
- Maintained a clean, organized, and visually appealing sales floor.
- Unloaded merchandise from trucks and set on the sales floor.
- Performed merchandising to match planogram images.
- Updated pricing by changing signage for short-term promotions and final clearances.
Apparel Sales Associate
Academy Sports + Outdoors
09.2011 - 08.2013
- Provided friendly customer service.
- Answered telephone and addressed concerns promptly and professionally.
- Maintained a clean, organized, and visually appealing sales floor.
- Unloaded merchandise from trucks and set on the sales floor.
- Performed merchandising to match planogram images.
- Updated pricing by changing signage and labels for short-term promotions and final clearances.
Education
Bachelor of Arts - Mathematics
Texas A&M International University
Laredo, Texas08.2016
Associate of Science - Mathematics
Laredo Community College
Laredo, Texas05.2013
Skills
- Customer service
- Critical thinking
- Retail store support
- Computer proficiency
- Microsoft Office - Word, PowerPoint, Outlook and Excel
Languages
Spanish
Native or Bilingual
Timeline
Fulfillment Team Member
Academy Sports + Outdoors
06.2020 - Current
Cashier Team Lead
Academy Sports + Outdoors
02.2017 - 06.2021
Inventory Control
Academy Sports + Outdoors
06.2016 - 02.2017
Apparel Sales Associate
Academy Sports + Outdoors
11.2013 - 06.2017
Apparel Sales Associate
Academy Sports + Outdoors
09.2011 - 08.2013
Bachelor of Arts - Mathematics
Texas A&M International University
Associate of Science - Mathematics
Laredo Community College
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