Ethan Rothert

Customer Service:

• Warmly greeted visitors to promote great customer service and positive ordering experience.
• Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
• Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.

Food Preparation and Assembly:

• Assembled and served meals according to specific guest requests.
• Prepared beverages such has coffee drinks, smoothies, and milkshakes according to company standards.

Cashier and Payment Handling

• Performed cashier duties such as taking orders, collecting payments, and providing change.
• Processed payments on the cash register and counted back bills and change to patrons.

Sanitation and Cleanliness

• Wiped down tables and removed trash and dirty plates to provide a clean, welcoming dining environment.
• Kept restaurant lobby, front counter, and restrooms neat and clean throughout shift.
• Wiped down tables and equipment, swept, and refilled stock.
• Completed opening and closing tasks such as setting up workstations, cleaning surfaces, and restocking supplies.

Food Handling and Compliance

• Packaged menu items into bags or trays and placed drink orders into carriers.
• Restocked kitchen supplies including food products and utensils.
• Adhered to health department regulations regarding food handling procedures.

Speed and Efficiency:

• Served food quickly for positive guest experiences
• Served food and beverages at take-out counters to provide fast service to waiting guests.

Research:

• Did research and a symposium presentation for a Bradley research internship program.