Ethan Schmitz
Topeka,KS
Summary
Skilled Mental Health Technician with Integrated Studies degree and extensive mental health services background. Supported numerous patients in large residential treatment facility and played key role in achievement of positive patient outcomes. Excellent communications and patient management skills leading to desirable results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Family Service and Guidance Center
01.2024 - Current
- Encouraged positive behaviors among clients through role modeling appropriate behavior management techniques during interactions with them
- Monitored patients' physical and emotional well-being and reported unusual behavior or physical ailments to medical staff
- Taught successful strategies to promote client wellness and independence.
Front of House Team Member
Panda Express
10.2022 - 03.2024
- Greeted and talked pleasantly with customers to promote positive image for business
- Explained menu items, took orders and delivered food courses according to instruction
- Worked with managers to report and resolve customer issues or concerns.
Sales Associate
Jock's Nitch Sporting Goods
07.2021 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites.
Front Desk Associate
Great Life Golf
07.2019 - 07.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
Education
Bachelor of Arts in Integrated Studies: Family And Human Services -
Washburn University of Topeka
05.2024
High School Diploma -
Hayden High School
05.2020
Skills
- Customer Service and Rapport
- Teamwork and Collaboration
- Time Management
- Customer Engagement
- Verbal and Written Communication
- Behavior Management
- De-Escalation Techniques
- Crisis Intervention
- Case Management
- Conflict Resolution
- Behavioral Management
- Self-Care Promotion
- Anxiety Management
- Empathy Development
Certification
Person Centered Case Manager
References
References available upon request
Timeline
Mental Health Technician
Family Service and Guidance Center
01.2024 - Current
Front of House Team Member
Panda Express
10.2022 - 03.2024
Sales Associate
Jock's Nitch Sporting Goods
07.2021 - 08.2022
Front Desk Associate
Great Life Golf
07.2019 - 07.2021
Bachelor of Arts in Integrated Studies: Family And Human Services -
Washburn University of Topeka
High School Diploma -
Hayden High School
Person Centered Case Manager
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