Ethan Sherman
Overview
1
1
Certification
6
6
years of professional experience
Work History
Sr. Assistant, Store Technology Support
CVS Health
Providence, USA
03.2025 - Current
- Delivered technical support to CVS retail and pharmacy staff, resolving hardware, software, POS, and network issues in Windows 10/11 environments to maintain operational continuity.
- Utilized CVS internal helpdesk and ticketing platforms (ServiceNow) to log, track, and escalate incidents, ensuring thorough documentation and timely resolution.
- Troubleshooting Windows desktop and application issues including OS-level errors, software conflicts, Active Directory account management, password resets, and access permissions.
- Configured and maintained CVS-specific retail systems and pharmacy applications, ensuring compliance with HIPAA standards for sensitive data handling.
- Executed network troubleshooting at store level, conducting connectivity diagnostics and escalating issues to network teams for resolution of firewall or VLAN-related problems.
- Assisted with peripheral setup and maintenance (printers, scanners, POS terminals) integrated with Windows-based store systems.
Cyber Security Analyst Intern
IT & Security Solutions LLC
Providence, USA
03.2024 - 12.2024
- Generated detailed security reports to verify installation and maintenance of protections, patches, and endpoint controls, enhancing overall security posture.
- Audited user accounts and technical equipment for clients to ensure compliance with security best practices using Google Cloud Identity and Atera RMM platform.
- Reviewed basic firewall policies to ensure perimeter controls met client security requirements, supporting risk management efforts.
- Remotely troubleshot IT software and hardware issues for end-users across Windows desktop environments.
- Analyzed security logs to detect unusual activities and breaches.
Sales Associate
Target
Lincoln, USA
09.2020 - 03.2024
- Supervised team members, ensuring timely task completion and adherence to schedules.
- Provided customer support by addressing inquiries and resolving issues, enhancing customer satisfaction in a fast-paced retail environment.
- Assisted customers with product selection and provided exceptional service.
- Trained new associates on store policies, customer service techniques, and operational procedures.
Education
Bachelor of Science - Cyber Threat Intelligence & Defense
Johnson & Wales University
Providence, RI08-2024
Skills
- ServiceNow
- Active Directory
- Windows operating systems
- Windows Server
- Group Policy
- System Administration
- Network Security
- Endpoint Protection
- Firewall Management
- Log Management
- Network Analysis
- Network Scanning
- Malware Analysis
- Identity Management
- Virtualization Tools
- Atera
Certification
CompTIA Security+
Projects
- Security System & Switch Management
- Red Team/Blue Team Exercise Environment
Timeline
Sr. Assistant, Store Technology Support
CVS Health
03.2025 - Current
Cyber Security Analyst Intern
IT & Security Solutions LLC
03.2024 - 12.2024
Sales Associate
Target
09.2020 - 03.2024
Bachelor of Science - Cyber Threat Intelligence & Defense
Johnson & Wales University