Mohammed Iqbal
Chicago,US
Summary
Seasoned professional with a strong background in Salesforce, Veeva technologies, and various ERP systems. Proven expertise in gathering and documenting requirements, testing new updates, managing tasks, and training end users. Ensure technical solutions are aligned with business objectives and provide timely updates to internal and external teams.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sr. Specialist, Medical Affairs Technology Enablement
Horizon Therapeutics (Amgen, October 2023 acquired Horizon)
Chicago, IL
11.2021 - 04.2024
- Performed requirement gathering, testing of Salesforce CRM functionalities, identified gaps, and suggested enhancements for Veeva Technologies' App/Vault.
- Actively support field teams with troubleshooting profile issues.
- Led global integration implementations between Salesforce, Veeva, and ServiceNow.
- Increased efficiency by effectively collaborating with stakeholders to gather and document detailed business requirements.
- Managed and provided insights, test results, and gap analysis for new features.
- Contributed to the validation and testing process for ServiceNow catalog items, ensuring their reliability and functionality.
- Provide ongoing support to field teams with troubleshooting Veeva CRM issues.
- Stay up-to-date on Salesforce and Veeva best practices and recommend improvements.
- Supported effective CRM adoption by assisting workshops and training sessions.
- Utilized Smartsheet workspaces, sheets, and templates to align projects and teams.
- Verify effective data interaction and visualization response using Power BI.
Sr. Business Analyst
Forever 21
06.2021 - 11.2021
- Assisted team during gathering requirements, planning sprints, conducting UAT testing, and providing support ERP systems
- Translated client requirements into technical requirements and functional requirements
- Created user stories for new warehouse management system to integrate with existing System
- Worked with developers to upgrade current ERP systems functionalities to fit the internal team requirements
- Updated internal team/customer by validating enhancements or issues that were reported
- Supporting developers conducting internal UAT testing before deploying new features in ERP system
- Actively participating in Team meetings, Handover calls, Team Sync calls, and Software Upgrades.
Business Analyst
BOSCH
09.2018 - 08.2020
- Assisted team during gathering requirements, planning sprints, updating Jira tickets, and support during pivotal cloud foundry upgrades
- Determined the end-user requirements and tested them before go-live of any minor issues
- Managed the documentation, Access Control on Bosch IOT SharePoint
- Updated Jira and supporting internal or external teams with issues
- Actively deployed Virtual Machine’s using templates or by cloning Old VM’s
- Translated client requirement into technical requirements for internal/external teams and developers
- Involved in all phases of the software development lifecycle (SDLC) with an emphasis on requirements gathering, specification documentation, and communication
- Actively participated on Team meetings, Handover calls, Team Sync calls, and Software Upgrades.
EDI Analyst
BOSCH
01.2018 - 09.2018
- In this EDI Analyst position, primary functions were to migrate all the Transaction format from Gentran Server to TSIM Server and map the EDI for automation
- Analyzed the xslt maps on Axway BOM (Business Object Moduler) Analyzed GENTRAN maps using sterling Gentran application
- Worked with various financial documents such as 850, 855, 856, and 810, INVOIC transactions
- Involved in all phases of the software development lifecycle (SDLC) with an emphasis on requirements gathering, specification documentation, and communication
- Performed activities on Axway TSIM (Trade Sync Integration Manager) Ensured the quality of Mass Test Data and analyzing the reports
- Ensured the quality of Mass Test Data and analyzing the report.
Skills
- Salesforce Certified Administrator (SCA)
- Certified Scrum Master (CSM)
- Veeva CRM
- Veeva Vault
- ServiceNow
- UAT Testing
- Regression Testing
- Medical Affairs
- End User Training
- Alignment and Business Objectives
- Problem-Solving
- Communication
- Requirements Gathering
Certification
- Salesforce Certified Administrator (SCA)
- Scrum Foundations Professional Certificate (Certiprof)
- Certified Scrum Master
Citizenship
US Citizen
Timeline
Sr. Specialist, Medical Affairs Technology Enablement
Horizon Therapeutics (Amgen, October 2023 acquired Horizon)
11.2021 - 04.2024
Sr. Business Analyst
Forever 21
06.2021 - 11.2021
Business Analyst
BOSCH
09.2018 - 08.2020
EDI Analyst
BOSCH
01.2018 - 09.2018
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