Thomas Kearney
Chicago,Illinois
Summary
Results‑driven Salesforce Professional with strong experience optimizing end‑to‑end business processes. Skilled in requirements gathering, workflow analysis, UAT execution, and cross‑functional collaboration to drive operational efficiency and data integrity. Leverages deep Salesforce expertise—including administration, process automation, field service design, and case management—to deliver scalable solutions and actionable insights that support strategic decision‑making.
Overview
8
8
years of professional experience
Work History
Senior Consultant
Sogeti
05.2025 - 02.2026
- Partnered with cross‑functional leaders across finance, sales, marketing, analytics, and operations to identify process friction and strategic improvement opportunities across client workflows.
- Analyzed end‑to‑end operational and lead‑to‑sales processes, uncovering root‑cause issues such as tool stack complexity, fragmented data, and misaligned workflows.
- Delivered strategic recommendations—including data realignment for AI readiness, system consolidation, workflow optimization, and enhanced routing logic—to improve efficiency and decision‑making.
- Designed and executed user acceptance testing plans, capturing defects, validating functionality, and ensuring readiness for production deployment across multiple client initiatives.
- Synthesized stakeholder interviews, workshop discussions, and system evaluations into clear insights and executive‑level deliverables, enabling informed prioritization and roadmap planning.
Salesforce Business Analyst
Utility Energy Services
08.2023 - 05.2025
- Served as the Salesforce product owner and assisted in launching several field service programs across multiple states serving 100s of customers daily
- Designed, tested, and implemented i) self-scheduler portals, ii) email & SMS communications, iii) API integrations, iv) field service work plans and v) service reports
- Developed and deployed customized process flows, enhancing data integrity, operational efficiency, and aligning Salesforce Field Service capabilities with organizational goals
- Designed and configured a Case management system in Salesforce, migrating escalation tracking from Microsoft Lists to streamline issue resolution, improve visibility, and enhance reporting capabilities.
- Built and optimized a Business Development Console in Salesforce to track conferences and manage interactions with attendees, enabling seamless lead capture and conversion for business growth.
Associate, Customer and Operations
KPMG
03.2022 - 03.2023
- Assisted in delivering an on-time and large scale Salesforce implementation which consisted of over 18K+ users and 20+ different sandboxes including a 14-day cutover period
- Assisted the completion of over 300 deployments which consisted of i) management of releases, ii) execution of deployment steps and iii) auditing administrator changes in target sandboxes to ensure SFDC code was up to date with Github repository
- Executed and optimized weekly bulk user loads and assigned permissions, public groups, queues for thousands of users across multiple different sandboxes via Dataloader and Workbench
- Designed, tested and documented several custom-built tools and accelerators that increased efficiency in the platform for clients and the project team
- Supported 200 project team members with requests such as user access, entitlement re-baselines and data updates
Sales Operations Analyst
EPSILON
06.2019 - 02.2022
- Compiled and maintained weekly pipeline report that included breakdowns by quarter, team and product which was utilized by 200+ colleagues
- Served as an administrator for various sales programs such as Salesforce, LinkedIn Sales Navigator, ZoomInfo
- Managed data quality across three different instances of Salesforce to ensure synchronization
- Managed the External Business Resource team which included training and work delegation
- Supported Sales, Marketing and Finance teams through requests that were submitted to a HelpDesk email
Business Analyst Intern
IBM
05.2018 - 08.2018
- Advanced and deepened Salesforce knowledge by successfully completing 42 trailhead modules via self-study and independently
- Managed data quality by manual cleansing of leads, contact and account records
- Assisted with a large-scale process automation project utilizing the process builder feature which inserted a child record and mapped various fields from the parent record
- Participated in agile practices via team meetings and learning ‘best in class’ practices on the job
Education
Bachelor of Science - Economics
UNIVERSITY OF MASSACHUSETTS AMHERST
Amherst, MA06-2019
Skills
- Salesforce Certified Administrator
- Salesforce Certified Platform App Builder
- Salesforce Certified Business Analyst
- Salesforce Certified Agentforce Specialist
- Salesforce Dataloader
- Microsoft Excel
- SQL
- Workbench
- Agile
Timeline
Senior Consultant
Sogeti
05.2025 - 02.2026
Salesforce Business Analyst
Utility Energy Services
08.2023 - 05.2025
Associate, Customer and Operations
KPMG
03.2022 - 03.2023
Sales Operations Analyst
EPSILON
06.2019 - 02.2022
Business Analyst Intern
IBM
05.2018 - 08.2018
Bachelor of Science - Economics
UNIVERSITY OF MASSACHUSETTS AMHERST