Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ethan Shoop

Murray,UT.

Summary

I am highly driven and motivated in all aspects of life, ultra competitive always looking to raise the bar. I’ve worked multiple jobs in customer service for years and have a lot of good experience de escalating upset customers in rough situations, to resolve the problem and find the best possible outcome. Expert at managing the Insurance sales cycle, prospecting and follow-up support. Skillful in advising current an potential clients on insurance coverage plans and processing applications. Resourceful and versatile professional with reputation for consistently achieving results and numbers well above target goals and company expectations.

Overview

3
3
years of professional experience

Work History

Certified Personal Trainer

VASA Fitness
05.2024 - Current
  • Conducted initial consultations for potential clients, assessing their goals and providing recommendations for suitable training packages.
  • Enhanced client fitness levels by creating personalized workout routines tailored to individual goals and abilities.
  • Encouraged long-term commitment from clients by celebrating achievements, setting new targets, and fostering a supportive atmosphere during training sessions.
  • Consistently met and exceeded sales targets for personal training packages, contributing to overall gym revenue growth.

Member Service Excellence Specialist

Select Health Insurance
06.2023 - Current
  • Developed strong client relationships through consistent communication and attentive service.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.

Licensed Medicare Benefits Advisor

Ehealthinsurance
06.2021 - 06.2023
  • Initiated Communications with sales leads via phone call and electronic mediums, providing information on promotions and approved special offers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Adhered to company standards, scripts and Federal regulations to consistently achieve call-time and quality standards.
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction, through a high paced, nonstop time during the enrollment period for Medicare.

Education

High School Diploma -

Murray High School
Murray, Ut
06.2020

Associate of Science -

Salt Lake Community College
Taylorsville, UT
04.2024

Skills

  • Health and Accident Producer License in the state of Utah and licensed in over 25 states
  • NASM Certified Personal Trainer accreditation
  • CPR/AED certificate

Timeline

Certified Personal Trainer

VASA Fitness
05.2024 - Current

Member Service Excellence Specialist

Select Health Insurance
06.2023 - Current

Licensed Medicare Benefits Advisor

Ehealthinsurance
06.2021 - 06.2023

High School Diploma -

Murray High School

Associate of Science -

Salt Lake Community College
Ethan Shoop