Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ethan Smith

Chesapeake,United States

Summary

Detail-oriented customer service professional with over 5 years of experience, recognized for exceptional problem-solving and communication skills. Proven track record of excellence, bolstered by a cum laude degree from Tidewater Community College and consistent Dean’s List honors at Old Dominion University. Gained valuable international insights while studying abroad at Deakin University in Melbourne, Australia. Aiming to leverage time management expertise and technical acumen in an IT-focused role to drive continuous improvement.

Overview

3
3
years of professional experience

Work History

Barback / Food Runner

Courthouse Cafe & Catering
Chesapeake, VA
07.2023 - 06.2024
  • Maintain cleanliness and organization of the bar area at all times to ensure a smooth and efficient operation.
  • Assist bartenders in preparing and serving alcoholic and non-alcoholic beverages to customers.
  • Restock bar supplies and notify management when inventory is low.
  • Consistently checked inventory levels and communicated needs to the management team.
  • Followed safety protocols such as properly storing equipment away after use.
  • Coordinate with the kitchen staff to ensure timely and accurate delivery of food items to customers.
  • Provide exceptional customer service by greeting and seating guests promptly and courteously.

Event Ambassador and Server

Top Golf
Virginia Beach, VA
10.2022 - 06.2023
  • Develop creative ideas and concepts for themed events to attract and engage customers
  • Coordinate and facilitate all aspects of event logistics for Top Golf, ensuring a seamless and enjoyable experience for all guests.
  • Manage and oversee all event staff, including recruitment, training, and scheduling, to ensure efficient and effective execution of events.
  • Suggesting and selling add-ons and upgrades to enhance the guests' experience
  • Deliver exceptional customer service to satisfy guests' needs and ensure an enjoyable dining experience.
  • Providing exceptional customer service by attending to guests' needs and ensuring a memorable dining experience

Sales Associate

Autobell
Chesapeake, VA
03.2021 - 09.2022
  • Develop and maintain strong relationships with customers to drive repeat business and referrals.
  • Develop and maintain a strong understanding of Autobell's product offerings and be able to communicate their features and benefits to customers effectively.
  • Assist customers in selecting the right products and services based on their individual needs and preferences.

Education

Bachelor of Science - Computer Information Systems

Old Dominion University
Norfolk, VA
12-2025

Skills

  • Customer service
  • Problem-solving
  • Communication
  • Professionalism
  • Detail oriented
  • Goal driven

Accomplishments

AUG, 2023 - DEC, 2025

Bachelor’s Degree, Old Dominion University, Norfolk

  • Dean’s list in each semester

JUN., 2024 - NOV. 2025

Bachelor's Degree, (Exchange) Deakin University, Melbourne

  • Deakin University Student Association

AUG, 2021 - AUG, 2023

Associate of Science, Business Administration, Tidewater Community College, Chesapeake

  • Graduated cum laude
  • Dean's list Fall 21, Spring 21, Fall 22

Timeline

Barback / Food Runner

Courthouse Cafe & Catering
07.2023 - 06.2024

Event Ambassador and Server

Top Golf
10.2022 - 06.2023

Sales Associate

Autobell
03.2021 - 09.2022

Bachelor of Science - Computer Information Systems

Old Dominion University

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Ethan Smith